[cisco-voip] IP Communicator issue

Scott Voll svoll.voip at gmail.com
Mon Feb 3 16:54:37 EST 2014


Sounds like a FW issue.  Not having all the ports open necessary.  Why
would you need a VPN in the Office?  I'm guessing because a FW is in the
middle.

Scott



On Mon, Feb 3, 2014 at 1:47 PM, Mark Pratt <Mark.Pratt at wageworks.com> wrote:

>  We are running CUCM 7.1 and I.P. Communicator 8.6.2
>
>
>
> When a user is remote and connected via VPN the IPC's work correctly.
>
>
>
> When a user is in the office and connected directly to the network and has
> a VPN session running the IPC's work correctly.
>
>
>
> When a user is in the office and connected directly to the network, but
> does not have a VPN session running, the IPC registers in CUCM, displays
> date and time correctly but does not display any line information or soft
> key settings.
>
>
>
> We are testing using IPC for internal agents but don't want to have to
> have them need to log into the VPN.
>
>
>
> Does anyone have any suggestions on how we could fix this issue?
>
>
>
> Thanks
>
> Mark
>
>
>
> *Mark Pratt *
> *Sr. Telecom Engineer*
> *Direct:* 480.291.0431  |  *Mobile:* 602.284.3568
> *Email:* mark.pratt at wageworks.com
> [image: WageWorks - Leading Provider of Consumer-Directed Benefits]<http://www.wageworks.com/>
>
> This is a confidential correspondence intended only for the recipient.
> Further distribution or dissemination is prohibited. Please delete if
> received in error. No part may be construed as tax or legal advice. Unless
> indicated otherwise, this email does not constitute a "writing" under
> E-SIGN/UETA, i.e., no contract or agreement is implied or intended.
>
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140203/461e6108/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.jpg
Type: image/jpeg
Size: 11637 bytes
Desc: not available
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140203/461e6108/attachment.jpg>


More information about the cisco-voip mailing list