[cisco-voip] IP Communicator issue

[Scott Voll]

Sounds like a FW issue.  Not having all the ports open necessary.  Why
would you need a VPN in the Office?  I'm guessing because a FW is in the
middle.

Scott



On Mon, Feb 3, 2014 at 1:47 PM, Mark Pratt <Mark.Pratt at wageworks.com> wrote:

>  We are running CUCM 7.1 and I.P. Communicator 8.6.2
>
>
>
> When a user is remote and connected via VPN the IPC's work correctly.
>
>
>
> When a user is in the office and connected directly to the network and has
> a VPN session running the IPC's work correctly.
>
>
>
> When a user is in the office and connected directly to the network, but
> does not have a VPN session running, the IPC registers in CUCM, displays
> date and time correctly but does not display any line information or soft
> key settings.
>
>
>
> We are testing using IPC for internal agents but don't want to have to
> have them need to log into the VPN.
>
>
>
> Does anyone have any suggestions on how we could fix this issue?
>
>
>
> Thanks
>
> Mark
>
>
>
> *Mark Pratt *
> *Sr. Telecom Engineer*
> *Direct:* 480.291.0431  |  *Mobile:* 602.284.3568
> *Email:* mark.pratt at wageworks.com
> [image: WageWorks - Leading Provider of Consumer-Directed Benefits]<http://www.wageworks.com/>
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