[cisco-voip] UCCX/IPIVR isn't playing a new wav file

[Erick Bergquist]

Maybe the script is playing the prompt from another folder than the new one
was uploaded to.
If the prompt is a parameter try changing it to new prompt or different
prompt then back on the application settings page.


On Thu, Feb 20, 2014 at 12:58 AM, James Buchanan
<james.buchanan2 at gmail.com>wrote:

> OK--here's a dumb question. Did you change the file name in your script?
>
>
> On Thu, Feb 20, 2014 at 8:50 AM, Ryan Burtch <rburtch3 at gmail.com> wrote:
>
>> We have a new wav file name.  We have refreshed the Application in the
>> admin page, but the it is still playing the old wav file.
>>
>>
>>
>>
>> Sincerely,
>>
>> Ryan Burtch
>>
>>
>> On Wed, Feb 19, 2014 at 4:27 PM, Buchanan, James <jbuchanan at presidio.com>wrote:
>>
>>> Did the new file replace the old file (does it have the same name?)?
>>>
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>>>
>>> ________________________________________
>>> From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of
>>> Tanner Ezell [tanner.ezell at gmail.com]
>>> Sent: Wednesday, February 19, 2014 3:20 PM
>>> To: Ryan Burtch
>>> Cc: cisco-voip at puck.nether.net
>>> Subject: Re: [cisco-voip] UCCX/IPIVR isn't playing a new wav file
>>>
>>> Is there a way to manually refresh the wav file that is being pulled?
>>>
>>> By hitting the refresh icon.
>>>
>>> On Wed, Feb 19, 2014 at 1:50 PM, Ryan Burtch <rburtch3 at gmail.com<mailto:
>>> rburtch3 at gmail.com>> wrote:
>>> I have added a new wav file in my CRS script and added it to the Media
>>> server on the IPIVR Admin page, but when I call the Toll-Free, the new wav
>>> file isn't playing.  Its like the old wav is Cached or something.  Is there
>>> a way to manually refresh the wav file that is being pulled?
>>>
>>>
>>>
>>> Sincerely,
>>>
>>> Ryan Burtch
>>>
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