[cisco-voip] reporting in CUCM

[Brian Meade (brmeade)]

Shaihan,

Unfortunately the built-in CMC functionality only allows CMCs on route patterns which limits you to just outbound calls.

There are 3rd party products that extend this functionality to inbound calls.

One of these products is CallLog Premium- https://marketplace.cisco.com/catalog/products/3841

Thanks,
Brian
From: Shaihan Jaffrey [mailto:schaehan at gmail.com]
Sent: Tuesday, February 25, 2014 9:50 AM
To: Brian Meade (brmeade)
Cc: Cisco VOIP
Subject: Re: [cisco-voip] reporting in CUCM

HI Brian,
Will CMC work for inbound calls.

Regards.

On Mon, Feb 24, 2014 at 11:44 PM, Brian Meade (brmeade) <brmeade at cisco.com<mailto:brmeade at cisco.com>> wrote:
Shaihan,

Your first requirement will work with UCCX and making custom not-ready codes.

You can use Client Matter Codes in CUCM for your 2nd requirement.

Thanks,
Brian

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Shaihan Jaffrey
Sent: Monday, February 24, 2014 1:32 PM
To: Cisco VOIP
Subject: [cisco-voip] reporting in CUCM

Can we accomplish below points in cucm:

Reporting of users login / logout / tea break / prayer break / meeting break status (i.e. complete login-logout monthly report of each employee)

Marking special codes in CDR against the caller and called number. A number like 1111 for status related calls, 2222 for information related calls, 3333 for complain tracking related calls etc.

Regards.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140225/8014927a/attachment.html>