[cisco-voip] ucce , script changes questionnare

[0703Manjunath]

>
> looking for some scripting help, can anyone please input me here for the
> step to proceed.
>


>
>
> Expected call flow change :
>
> 1 )Post after welcome  prompt , customer want to keep a space for
> supervisor where they will post adhoc messages which would check for any
> outage messages for every call.
>
> 2) Verify the menu options selected by customer (for reporting
> purpose).Iam sure i can achieve it with IF node. I would like to know the
> formula/logic  to be used to validate the choice.
>
> 3) Incase all  agents busy on call after 30 sec of hold time , ICM should
> fetch wait time & announce it the caller.
>
> 3.1) While the ICM announces the wait time , there should be menu prompt
> played to the caller to place a call back request
> ie:If you would like us to call you back in about <120> minutes, Press 1
> Or to continue to stay
> --
>
>  Cheers, Mann
>
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