[cisco-voip] ucce , script changes questionnare

[Buchanan, James]

I can give you some contact information. Do you need it?

UCCE is a serious product. Only someone who already has expertise should be doing anything with it because of the potential harm. The forum is a place where we help each other but it is not a place for free professional services. Others may disagree with me, and if they do, that's OK. That's just how I see it.

James Buchanan | Sr. Network Engineer
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D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | jbuchanan at presidio.com



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________________________________________
From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of 0703Manjunath [winmanjunath at gmail.com]
Sent: Monday, January 27, 2014 9:18 AM
To: cisco-voip (cisco-voip at puck.nether.net); Mike Wydra; nhaas at co.fresno.ca.us; Jason Aarons; Matthew Saskin; avholloway+cisco-voip at gmail.com
Subject: Re: [cisco-voip] ucce , script changes questionnare

looking for some scripting help, can anyone please input me here for the step to proceed.



Expected call flow change :

1 )Post after welcome  prompt , customer want to keep a space for supervisor where they will post adhoc messages which would check for any outage messages for every call.

2) Verify the menu options selected by customer (for reporting purpose).Iam sure i can achieve it with IF node. I would like to know the formula/logic  to be used to validate the choice.

3) Incase all  agents busy on call after 30 sec of hold time , ICM should fetch wait time & announce it the caller.

3.1) While the ICM announces the wait time , there should be menu prompt played to the caller to place a call back request
ie:If you would like us to call you back in about <120> minutes, Press 1 Or to continue to stay
--

 Cheers, Mann


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