[cisco-voip] ucce , script changes questionnare

[0703Manjunath]

We all learn & share our individual skills for benefit of every other
engineer who are seeking for help . ...

This forum is not meant for professional service .

adding buisiness tactics would be disappointing to most of us.

expertised inputs to my request would be appreciated

Thanks



On Mon, Jan 27, 2014 at 9:32 PM, Buchanan, James <jbuchanan at presidio.com>wrote:

> I can give you some contact information. Do you need it?
>
> UCCE is a serious product. Only someone who already has expertise should
> be doing anything with it because of the potential harm. The forum is a
> place where we help each other but it is not a place for free professional
> services. Others may disagree with me, and if they do, that's OK. That's
> just how I see it.
>
> James Buchanan | Sr. Network Engineer
> Presidio | www.presidio.com
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> jbuchanan at presidio.com
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> ________________________________________
> From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of
> 0703Manjunath [winmanjunath at gmail.com]
> Sent: Monday, January 27, 2014 9:18 AM
> To: cisco-voip (cisco-voip at puck.nether.net); Mike Wydra;
> nhaas at co.fresno.ca.us; Jason Aarons; Matthew Saskin;
> avholloway+cisco-voip at gmail.com
> Subject: Re: [cisco-voip] ucce , script changes questionnare
>
> looking for some scripting help, can anyone please input me here for the
> step to proceed.
>
>
>
> Expected call flow change :
>
> 1 )Post after welcome  prompt , customer want to keep a space for
> supervisor where they will post adhoc messages which would check for any
> outage messages for every call.
>
> 2) Verify the menu options selected by customer (for reporting
> purpose).Iam sure i can achieve it with IF node. I would like to know the
> formula/logic  to be used to validate the choice.
>
> 3) Incase all  agents busy on call after 30 sec of hold time , ICM should
> fetch wait time & announce it the caller.
>
> 3.1) While the ICM announces the wait time , there should be menu prompt
> played to the caller to place a call back request
> ie:If you would like us to call you back in about <120> minutes, Press 1
> Or to continue to stay
> --
>
>  Cheers, Mann
>
>
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-- 
Thanks & Regards
   Manjunath
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