[cisco-voip] ucce , script changes questionnare

[Pete Brown]

Mann,This group can be very helpful if you run into a roadblock on a technical issue.  For instance, you're trying to modify a config to achieve a specific result and it doesn't behave as expected.  You would provide any relevant details and someone in the group may be able to assist.
Below, you laid out a set of tasks that need to be accomplished and asked the group how to proceed.  If you need that much help, you would serve your company best by either getting training or finding a consultant.  That is not an advertisement for professional services; it's good advice that may help keep you out of trouble.
-Pete
Date: Tue, 28 Jan 2014 22:44:22 +0530
From: winmanjunath at gmail.com
To: jbuchanan at presidio.com
CC: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] ucce , script changes questionnare

We all learn & share our individual skills for benefit of every other engineer who are seeking for help . ... This forum is not meant for professional service . 
adding buisiness tactics would be disappointing to most of us.  expertised inputs to my request would be appreciated Thanks 


On Mon, Jan 27, 2014 at 9:32 PM, Buchanan, James <jbuchanan at presidio.com> wrote:

I can give you some contact information. Do you need it?



UCCE is a serious product. Only someone who already has expertise should be doing anything with it because of the potential harm. The forum is a place where we help each other but it is not a place for free professional services. Others may disagree with me, and if they do, that's OK. That's just how I see it.




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________________________________________

From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of 0703Manjunath [winmanjunath at gmail.com]

Sent: Monday, January 27, 2014 9:18 AM

To: cisco-voip (cisco-voip at puck.nether.net); Mike Wydra; nhaas at co.fresno.ca.us; Jason Aarons; Matthew Saskin; avholloway+cisco-voip at gmail.com


Subject: Re: [cisco-voip] ucce , script changes questionnare



looking for some scripting help, can anyone please input me here for the step to proceed.







Expected call flow change :



1 )Post after welcome  prompt , customer want to keep a space for supervisor where they will post adhoc messages which would check for any outage messages for every call.



2) Verify the menu options selected by customer (for reporting purpose).Iam sure i can achieve it with IF node. I would like to know the formula/logic  to be used to validate the choice.



3) Incase all  agents busy on call after 30 sec of hold time , ICM should fetch wait time & announce it the caller.



3.1) While the ICM announces the wait time , there should be menu prompt played to the caller to place a call back request

ie:If you would like us to call you back in about <120> minutes, Press 1 Or to continue to stay

--



 Cheers, Mann





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-- 
Thanks & Regards
   Manjunath



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