[cisco-voip] ucce , script changes questionnaire

[Travis L. Dennis]

While Mann is certainly asking a lot I don't necessarily see the harm in the
asking.  I personally doubt Mann will get a response down to the level of
detail requested but you never know.  We are all here to share what we know
and to benefit from the knowledge of others.  Let's get along so that we can
all get along.
 
From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
0703Manjunath
Sent: Tuesday, January 28, 2014 12:14 PM
To: Buchanan, James
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] ucce , script changes questionnare
 
We all learn & share our individual skills for benefit of every other
engineer who are seeking for help . ...
 
This forum is not meant for professional service .
 
adding buisiness tactics would be disappointing to most of us. 
 
expertised inputs to my request would be appreciated
 
Thanks
 
 
On Mon, Jan 27, 2014 at 9:32 PM, Buchanan, James <
<mailto:jbuchanan at presidio.com> jbuchanan at presidio.com> wrote:
I can give you some contact information. Do you need it?

UCCE is a serious product. Only someone who already has expertise should be
doing anything with it because of the potential harm. The forum is a place
where we help each other but it is not a place for free professional
services. Others may disagree with me, and if they do, that's OK. That's
just how I see it.

James Buchanan | Sr. Network Engineer
Presidio |  <http://www.presidio.com> www.presidio.com
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 |
<mailto:jbuchanan at presidio.com> jbuchanan at presidio.com



PRESIDIO
Practical thinking for a connected world.


Follow Us:  <http://www.twitter.com/presidio> www.twitter.com/presidio




________________________________________
From: cisco-voip [ <mailto:cisco-voip-bounces at puck.nether.net>
cisco-voip-bounces at puck.nether.net] on behalf of 0703Manjunath [
<mailto:winmanjunath at gmail.com> winmanjunath at gmail.com]
Sent: Monday, January 27, 2014 9:18 AM
To: cisco-voip ( <mailto:cisco-voip at puck.nether.net>
cisco-voip at puck.nether.net); Mike Wydra;  <mailto:nhaas at co.fresno.ca.us>
nhaas at co.fresno.ca.us; Jason Aarons; Matthew Saskin;
<mailto:avholloway%2Bcisco-voip at gmail.com> avholloway+cisco-voip at gmail.com
Subject: Re: [cisco-voip] ucce , script changes questionnare

looking for some scripting help, can anyone please input me here for the
step to proceed.



Expected call flow change :

1 )Post after welcome  prompt , customer want to keep a space for supervisor
where they will post adhoc messages which would check for any outage
messages for every call.

2) Verify the menu options selected by customer (for reporting purpose).Iam
sure i can achieve it with IF node. I would like to know the formula/logic
to be used to validate the choice.

3) Incase all  agents busy on call after 30 sec of hold time , ICM should
fetch wait time & announce it the caller.

3.1) While the ICM announces the wait time , there should be menu prompt
played to the caller to place a call back request
ie:If you would like us to call you back in about <120> minutes, Press 1 Or
to continue to stay
--

 Cheers, Mann


This message w/attachments (message) is intended solely for the use of the
intended recipient(s) and may contain information that is privileged,
confidential or proprietary. If you are not an intended recipient, please
notify the sender, and then please delete and destroy all copies and
attachments. Please be advised that any review or dissemination of, or the
taking of any action in reliance on, the information contained in or
attached to this message is prohibited.



-- 
Thanks & Regards
   Manjunath
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140128/0b198a3c/attachment.html>