[cisco-voip] ucce , script changes questionnaire

[0703Manjunath]

Thanks for the response Travis! I agree with you.

I put forth complete requirement for more clarity on expected flow.
This thread would suffice even if i get clarify on how to get this going.

Cheers, Mann


On Tue, Jan 28, 2014 at 11:42 PM, Travis L. Dennis <
tdennis at datasourcepro.com> wrote:

> While Mann is certainly asking a lot I don't necessarily see the harm in
> the asking.  I personally doubt Mann will get a response down to the
> level of detail requested but you never know.  We are all here to share
> what we know and to benefit from the knowledge of others.  Let's get
> along so that we can all get along.
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On Behalf
> Of *0703Manjunath
> *Sent:* Tuesday, January 28, 2014 12:14 PM
> *To:* Buchanan, James
> *Cc:* cisco-voip (cisco-voip at puck.nether.net)
> *Subject:* Re: [cisco-voip] ucce , script changes questionnare
>
>
>
> We all learn & share our individual skills for benefit of every other
> engineer who are seeking for help . ...
>
>
>
> This forum is not meant for professional service .
>
>
>
> adding buisiness tactics would be disappointing to most of us.
>
>
>
> expertised inputs to my request would be appreciated
>
>
>
> Thanks
>
>
>
>
>
> On Mon, Jan 27, 2014 at 9:32 PM, Buchanan, James <jbuchanan at presidio.com>
> wrote:
>
> I can give you some contact information. Do you need it?
>
> UCCE is a serious product. Only someone who already has expertise should
> be doing anything with it because of the potential harm. The forum is a
> place where we help each other but it is not a place for free professional
> services. Others may disagree with me, and if they do, that's OK. That's
> just how I see it.
>
>
> James Buchanan | Sr. Network Engineer
> Presidio | www.presidio.com
> 12 Cadillac Drive Suite 130, Brentwood, TN 37027
> D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 |
> jbuchanan at presidio.com
>
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>
> ________________________________________
> From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of
> 0703Manjunath [winmanjunath at gmail.com]
>
> Sent: Monday, January 27, 2014 9:18 AM
> To: cisco-voip (cisco-voip at puck.nether.net); Mike Wydra;
> nhaas at co.fresno.ca.us; Jason Aarons; Matthew Saskin;
> avholloway+cisco-voip at gmail.com
> Subject: Re: [cisco-voip] ucce , script changes questionnare
>
>
> looking for some scripting help, can anyone please input me here for the
> step to proceed.
>
>
>
> Expected call flow change :
>
> 1 )Post after welcome  prompt , customer want to keep a space for
> supervisor where they will post adhoc messages which would check for any
> outage messages for every call.
>
> 2) Verify the menu options selected by customer (for reporting
> purpose).Iam sure i can achieve it with IF node. I would like to know the
> formula/logic  to be used to validate the choice.
>
> 3) Incase all  agents busy on call after 30 sec of hold time , ICM should
> fetch wait time & announce it the caller.
>
> 3.1) While the ICM announces the wait time , there should be menu prompt
> played to the caller to place a call back request
> ie:If you would like us to call you back in about <120> minutes, Press 1
> Or to continue to stay
> --
>
>  Cheers, Mann
>
> This message w/attachments (message) is intended solely for the use of the
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>
>
>
>
> --
> Thanks & Regards
>    Manjunath
>



-- 
Thanks & Regards
   Manjunath
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