[cisco-voip] ucce , script changes questionnaire

[Buchanan, James]

I don't think anyone disagrees about being here to help. However, we can only go so far on this list. If someone does not have the expertise to make changes in UCCE, that person should not try. That person should get help from someone who knows the product and can dedicate time to help.

James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | jbuchanan at presidio.com



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________________________________________
From: 0703Manjunath [winmanjunath at gmail.com]
Sent: Tuesday, January 28, 2014 10:59 PM
To: tdennis at datasourcepro.com
Cc: Buchanan, James; cisco-voip
Subject: Re: [cisco-voip] ucce , script changes questionnaire

Thanks for the response Travis! I agree with you.

I put forth complete requirement for more clarity on expected flow.
This thread would suffice even if i get clarify on how to get this going.

Cheers, Mann


On Tue, Jan 28, 2014 at 11:42 PM, Travis L. Dennis <tdennis at datasourcepro.com<mailto:tdennis at datasourcepro.com>> wrote:
While Mann is certainly asking a lot I don’t necessarily see the harm in the asking.  I personally doubt Mann will get a response down to the level of detail requested but you never know.  We are all here to share what we know and to benefit from the knowledge of others.  Let’s get along so that we can all get along.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of 0703Manjunath
Sent: Tuesday, January 28, 2014 12:14 PM
To: Buchanan, James
Cc: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: Re: [cisco-voip] ucce , script changes questionnare

We all learn & share our individual skills for benefit of every other engineer who are seeking for help . ...

This forum is not meant for professional service .

adding buisiness tactics would be disappointing to most of us.

expertised inputs to my request would be appreciated

Thanks


On Mon, Jan 27, 2014 at 9:32 PM, Buchanan, James <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>> wrote:
I can give you some contact information. Do you need it?

UCCE is a serious product. Only someone who already has expertise should be doing anything with it because of the potential harm. The forum is a place where we help each other but it is not a place for free professional services. Others may disagree with me, and if they do, that's OK. That's just how I see it.

James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>



PRESIDIO
Practical thinking for a connected world.


Follow Us: www.twitter.com/presidio<http://www.twitter.com/presidio>




________________________________________
From: cisco-voip [cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] on behalf of 0703Manjunath [winmanjunath at gmail.com<mailto:winmanjunath at gmail.com>]
Sent: Monday, January 27, 2014 9:18 AM
To: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>); Mike Wydra; nhaas at co.fresno.ca.us<mailto:nhaas at co.fresno.ca.us>; Jason Aarons; Matthew Saskin; avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>
Subject: Re: [cisco-voip] ucce , script changes questionnare

looking for some scripting help, can anyone please input me here for the step to proceed.



Expected call flow change :

1 )Post after welcome  prompt , customer want to keep a space for supervisor where they will post adhoc messages which would check for any outage messages for every call.

2) Verify the menu options selected by customer (for reporting purpose).Iam sure i can achieve it with IF node. I would like to know the formula/logic  to be used to validate the choice.

3) Incase all  agents busy on call after 30 sec of hold time , ICM should fetch wait time & announce it the caller.

3.1) While the ICM announces the wait time , there should be menu prompt played to the caller to place a call back request
ie:If you would like us to call you back in about <120> minutes, Press 1 Or to continue to stay
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 Cheers, Mann

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Thanks & Regards
   Manjunath



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Thanks & Regards
   Manjunath