[cisco-voip] Cisco unity interview handlers Unity 8.6

[James Dust]

Thank you Angel,

It's all set up now.

Kind regards

James

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Angel Roberto Castaneda
Sent: 31 January 2014 16:27
To: Cisco VoIP
Subject: Re: [cisco-voip] Cisco unity interview handlers Unity 8.6

Correct.

I'd create a CTI Route Point, and add the DN to it. Then, CFwdAll to voicemail.

I hope that helps - Let me know if you run into any issues.


Angel Roberto Castaneda

On Thu, Jan 30, 2014 at 4:32 AM, James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:
Thanks Angel,

So you set up the interview handler and give it an extension of its own? I am just wondering how you route a call to the interview handler.

Regards

James

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of Angel Roberto Castaneda
Sent: 29 January 2014 18:29
To: Cisco VoIP
Subject: Re: [cisco-voip] Cisco unity interview handlers Unity 8.6

Not in front of my Unity box at the time, so my labels might be wrong:

IIRC, you'd set up a new Interview Handler, and select the user under "Mailbox recipient"

There should also be an option that says something along the lines of "After Interview Action", where you'd select "Conversation: Hang Up".



Angel Roberto Castaneda

On Wed, Jan 29, 2014 at 12:02 PM, James Dust <james.dust at charles-stanley.co.uk<mailto:james.dust at charles-stanley.co.uk>> wrote:
Evening all,

One of our sites needs a line setup that callers can dial and answer a series of recorded questions,  once complete the call will end and the recording will then be sent to the mailbox of a specific users phone.

Whilst I understand the theory behind this I am having some issues getting the mailbox and the interview handler to talk to each other.

Can someone outline the correct process?

Many thanks

James

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