[cisco-voip] Why would Jabber for Windows and CUPC clients not be able to use IM?

[Jeffrey Girard]

Matthew -
          Thanks for the response.

          Yes, checked and confirmed that each user has the UC Service Profile and that Profile has both the IM&P service as well as the CTI service configured.

          I also checked and confirmed that within IM&P under Messaging that Instant Messaging is enabled via the checkbox.

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Dr. Jeffrey T. Girard (Jeff), PhD
Colonel, United States Army (Retired)
Senior Network Engineer / VoIP Engineer - WireMeHappy.com
reply to: jeffrey.girard at wiremehappy.com<mailto:jeffrey.girard at wiremehappy.com>
(607)835-0406 (home office)
(845)764-1661 (mobile)
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From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com]
Sent: Tuesday, July 01, 2014 11:15 PM
To: Jeffrey Girard; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Why would Jabber for Windows and CUPC clients not be able to use IM?


UC Service Profile have the IM&P server defined?


Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA

1965 Greenspring Drive
Timonium, MD 21093

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________________________________
From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of Jeffrey Girard [jeffrey.girard at girardinc.com]
Sent: Tuesday, July 01, 2014 8:16 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Why would Jabber for Windows and CUPC clients not be able to use IM?
This is a lab environment and my third round at doing a fresh install / configuration of IM & P.  CUCM 9 and IM & P 9.

Integration is complete and all diagnostics show green across the board.

There is no LDAP integration this time (I had done it before so I was comfortable in how to do the integration).

No DNS either (again, in my two previous lab iterations, I had stood us a Microsoft domain and used A/D, LDAP integration, and DNS.  This time I decided not to do that).  I simply added an entry in the laptop host file for the CUPS server

So, Presence works on the IP phones (BLF/SD) show the appropriate information

Both CUPC and Jabber for Windows (version 9.7? I think) log in and register to the IM & P and to the CUCM servers.

Calls can be placed between all devices.

However, Instant Messaging is not available.  The only symbol/icon for the users are the phone.  Double clicking on the user only initiates a phone call and not a chat session.

Im sure its something pretty simple that Im missing.....

A thought.......do I need to add an entry in the host file for the CUCM server?

Any ideas?
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