[cisco-voip] Why would Jabber for Windows and CUPC clients not be able to use IM?

Matthew Loraditch MLoraditch at heliontechnologies.com
Tue Jul 1 23:15:12 EDT 2014

UC Service Profile have the IM&P server defined?

Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA

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From: cisco-voip [cisco-voip-bounces at puck.nether.net] on behalf of Jeffrey Girard [jeffrey.girard at girardinc.com]
Sent: Tuesday, July 01, 2014 8:16 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Why would Jabber for Windows and CUPC clients not be able to use IM?

This is a lab environment and my third round at doing a fresh install / configuration of IM & P.  CUCM 9 and IM & P 9.

Integration is complete and all diagnostics show green across the board.

There is no LDAP integration this time (I had done it before so I was comfortable in how to do the integration).

No DNS either (again, in my two previous lab iterations, I had stood us a Microsoft domain and used A/D, LDAP integration, and DNS.  This time I decided not to do that).  I simply added an entry in the laptop host file for the CUPS server

So, Presence works on the IP phones (BLF/SD) show the appropriate information

Both CUPC and Jabber for Windows (version 9.7? I think) log in and register to the IM & P and to the CUCM servers.

Calls can be placed between all devices.

However, Instant Messaging is not available.  The only symbol/icon for the users are the phone.  Double clicking on the user only initiates a phone call and not a chat session.

Im sure its something pretty simple that Im missing…..

A thought…….do I need to add an entry in the host file for the CUCM server?

Any ideas?
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