[cisco-voip] Disappearing Agents in CAD

[Justin Steinberg]

See if CAD is running in compatibility mode on those Agent's PCs.    I had
an issue with an upgrade to CCX 10.0su1 and I believe it was related since
the previous version of CAD was running in compatiblity mode.  Upgrading
CAD kept that setting and the CCX 10.0su1 didn't seem to like it.


On Mon, Jul 14, 2014 at 3:43 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  Has anyone seen something like this, Agents stay online and take calls,
> but appear and disappear in Supervisor?
>
> CCX 10.0SU1
>
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> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
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