[cisco-voip] Disappearing Agents in CAD

[Erick Bergquist]

I've seen this with Symantec Endpoint protection suite after things
were working fine for quite some time.  Sometimes had to completely
uninstall Symantec from the user's PC and re-install it to clear the
issue. Just stopping the services did not clear the issue.  Symantec
also may have a password set to uninstall it.

On Tue, Jul 15, 2014 at 9:19 AM, Haas, Neal <nhaas at co.fresno.ca.us> wrote:
> I had this issue about a year ago with a 9.x version. I uninstalled and
> re-installed supervisor desktop. Haven’t had an issue since then.
>
>
>
>
>
> Neal Haas
>
> IT Analyst, Communications
>
> Please report Troubles to the Help Desk. 559-600-5900
>
> Telephone (559) 600-5890
>
> FAX (559) 455-4747
>
>
>
> County of Fresno
>
> Information Technology Services Division
>
> 1020 S Tenth St
>
> Fresno, CA 93702
>
>
>
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Stoian Adrian
> Sent: Tuesday, July 15, 2014 1:58 AM
> To: Matthew Loraditch; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Disappearing Agents in CAD
>
>
>
> Hello,
>
>
>
> As far as I remember this is a firewall issue.
>
> Try disabling the firewall from the agent/supervisor PC and see if it works.
>
>
>
> From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
> Matthew Loraditch
> Sent: Monday, July 14, 2014 10:43 PM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Disappearing Agents in CAD
>
>
>
> Has anyone seen something like this, Agents stay online and take calls, but
> appear and disappear in Supervisor?
>
> CCX 10.0SU1
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
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