[cisco-voip] Disappearing Agents in CAD

[Haas, Neal]

I had this issue about a year ago with a 9.x version. I uninstalled and re-installed supervisor desktop. Haven't had an issue since then.


Neal Haas
IT Analyst, Communications
Please report Troubles to the Help Desk. 559-600-5900
Telephone (559) 600-5890
FAX (559) 455-4747

County of Fresno
Information Technology Services Division
1020 S Tenth St
Fresno, CA 93702

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Stoian Adrian
Sent: Tuesday, July 15, 2014 1:58 AM
To: Matthew Loraditch; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Disappearing Agents in CAD

Hello,

As far as I remember this is a firewall issue.
Try disabling the firewall from the agent/supervisor PC and see if it works.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Monday, July 14, 2014 10:43 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Disappearing Agents in CAD

Has anyone seen something like this, Agents stay online and take calls, but appear and disappear in Supervisor?
CCX 10.0SU1


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

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fax.  410.252.9284

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