[cisco-voip] Disappearing Agents in CAD

[Brian Meade]

Usually it's an issue with the agents' connection to the UCCX chat service.
 Make sure all the ports are open.  Check the CAD logs and the chat service
logs from UCCX.  Packet captures may also be helpful.


On Mon, Jul 14, 2014 at 3:43 PM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  Has anyone seen something like this, Agents stay online and take calls,
> but appear and disappear in Supervisor?
>
> CCX 10.0SU1
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> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
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