[cisco-voip] Reason Codes in UCCX

[Matthew Loraditch]

Thanks, this I know, I'm asking about the db_cra as I'm developing a custom query to report on agent state.


Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830


From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tomas Caslavsky
Sent: Thursday, June 12, 2014 10:05 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Reason Codes in UCCX

Hello,

yep you can see code mapping and create/modify codes in "admin desktop"


Tomas


On 06/12/2014 02:53 PM, Matthew Loraditch wrote:
Is the "English" version of the numerical code stored in db_cra somewhere or do the supervisor and HR apps just translate for me on the fly?
Thanks!

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Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#%21/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830
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