[cisco-voip] Reason Codes in UCCX

[Matthew Loraditch]

Yep just trying to simplify things for our updated wallboard.
No worries, we will just have to keep the English in the code.


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830


From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
Sent: Thursday, June 12, 2014 11:51 AM
To: Matthew Loraditch
Cc: Brian Meade; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Reason Codes in UCCX

Matthew,

What are you looking to accomplish?

If your goal is to link reason code numbers to their descriptions you will have no luck within the UCCX database as they are not stored there.

Regards,
Tanner Ezell


On Thu, Jun 12, 2014 at 7:56 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Table seems to be empty? Isn’t eem something to do with email queues? I’ve never used that feature so not sure but the rest of the eem table names hint at that.


Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518<tel:443.541.1518>
fax.  410.252.9284<tel:410.252.9284>

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830<tel:410.252.8830>


From: bmeade90 at gmail.com<mailto:bmeade90 at gmail.com> [mailto:bmeade90 at gmail.com<mailto:bmeade90 at gmail.com>] On Behalf Of Brian Meade
Sent: Thursday, June 12, 2014 10:50 AM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>

Subject: Re: [cisco-voip] Reason Codes in UCCX

It's stored in db_cra as eemreasoncodedescription I believe- https://supportforums.cisco.com/discussion/10911191/uccx-8-wallboard-queries-and-permissions

On Thu, Jun 12, 2014 at 8:53 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Is the “English” version of the numerical code stored in db_cra somewhere or do the supervisor and HR apps just translate for me on the fly?
Thanks!

[cid:image001.jpg at 01C95158.4441E1B0]
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518<tel:443.541.1518>
fax.  410.252.9284<tel:410.252.9284>

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>
Support Phone. 410.252.8830<tel:410.252.8830>
[cid:image002.png at 01CF8634.C2EE1D00]


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