[cisco-voip] Reason Codes in UCCX

[Tanner Ezell]

Gotcha.

UCCX stores reason codes, wrap-up information and the like in an OpenLDAP
instance that runs on the UCCX. It's a bit of an engineering challenge to
pull that information initially but certainly not impossible, if your
coding chops are up to the challenge feel free to reach out for pointers,
otherwise manually maintaining may be the simplest way to go about it.

Regards,
Tanner Ezell



On Thu, Jun 12, 2014 at 8:52 AM, Matthew Loraditch <
MLoraditch at heliontechnologies.com> wrote:

>  Yep just trying to simplify things for our updated wallboard.
>
> No worries, we will just have to keep the English in the code.
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook
> <http://www.facebook.com/#!/pages/Helion/252157915296>  | Website
> <http://www.heliontechnologies.com/>  |  Email Support
> <support at heliontechnologies.com?subject=Technical%20Support%20Request>
>
> Support Phone. 410.252.8830
>
>
>
>
>
> *From:* Tanner Ezell [mailto:tanner.ezell at gmail.com]
> *Sent:* Thursday, June 12, 2014 11:51 AM
> *To:* Matthew Loraditch
> *Cc:* Brian Meade; cisco-voip at puck.nether.net
>
> *Subject:* Re: [cisco-voip] Reason Codes in UCCX
>
>
>
> Matthew,
>
>
>
> What are you looking to accomplish?
>
>
>
> If your goal is to link reason code numbers to their descriptions you will
> have no luck within the UCCX database as they are not stored there.
>
>
>
> Regards,
>
> Tanner Ezell
>
>
>
>
>
> On Thu, Jun 12, 2014 at 7:56 AM, Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
>  Table seems to be empty? Isn’t eem something to do with email queues?
> I’ve never used that feature so not sure but the rest of the eem table
> names hint at that.
>
>
>
>
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook
> <http://www.facebook.com/#!/pages/Helion/252157915296>  | Website
> <http://www.heliontechnologies.com/>  |  Email Support
> <support at heliontechnologies.com?subject=Technical%20Support%20Request>
>
> Support Phone. 410.252.8830
>
>
>
>
>
> *From:* bmeade90 at gmail.com [mailto:bmeade90 at gmail.com] *On Behalf Of *Brian
> Meade
> *Sent:* Thursday, June 12, 2014 10:50 AM
> *To:* Matthew Loraditch
> *Cc:* cisco-voip at puck.nether.net
>
>
> *Subject:* Re: [cisco-voip] Reason Codes in UCCX
>
>
>
> It's stored in db_cra as eemreasoncodedescription I believe-
> https://supportforums.cisco.com/discussion/10911191/uccx-8-wallboard-queries-and-permissions
>
>
>
> On Thu, Jun 12, 2014 at 8:53 AM, Matthew Loraditch <
> MLoraditch at heliontechnologies.com> wrote:
>
>  Is the “English” version of the numerical code stored in db_cra
> somewhere or do the supervisor and HR apps just translate for me on the fly?
>
> Thanks!
>
>
>
> [image: cid:image001.jpg at 01C95158.4441E1B0]
>
> Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
> fax.  410.252.9284
>
> Twitter <http://twitter.com/heliontech>  |  Facebook
> <http://www.facebook.com/#!/pages/Helion/252157915296>  | Website
> <http://www.heliontechnologies.com/>  |  Email Support
> <support at heliontechnologies.com?subject=Technical%20Support%20Request>
>
> Support Phone. 410.252.8830
>
>
>
>
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>
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