[cisco-voip] CCX IVR and statistics

[Robert Hass]

Hi
I would like to deploy IVR deployed on CCX (9.x).
IVR will implement Menus like this:

1. Customer Service
1.1 Laptops
1.2 Computers
1.3 Servers
2. Sales
2.1 Laptops
2.2 Computers
2.3 Servers

Can I generate some sort of statistics :
- how many users pressed 1 or 2 menu
- how many users disconnected just after pressing 1 or 2 or none
- how many users presses 1 and next 1 (menu 1.1)
- how many users presses 1 and next 2 (menu 1.2)
- how many users presses 2 and next 2 (menu 2.2)
etc.

Is above reports are supported on CCX ?

Rob
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20140303/57e92e6e/attachment.html>