[cisco-voip] CCX IVR and statistics

[Ed Leatherman]

Hi Robert,

You can probably use custom call variables to capture the information by
setting or modifying them at certain points in your script, although you
may need to get creative developing a good report on it. Just google UCCX
custom call variables or CCVs should be able to find some examples to work
from. It's not something there is a canned feature/report for.

Ed


On Mon, Mar 3, 2014 at 5:40 AM, Robert Hass <robhass at gmail.com> wrote:

> Hi
> I would like to deploy IVR deployed on CCX (9.x).
> IVR will implement Menus like this:
>
> 1. Customer Service
> 1.1 Laptops
> 1.2 Computers
> 1.3 Servers
> 2. Sales
> 2.1 Laptops
> 2.2 Computers
> 2.3 Servers
>
> Can I generate some sort of statistics :
> - how many users pressed 1 or 2 menu
> - how many users disconnected just after pressing 1 or 2 or none
> - how many users presses 1 and next 1 (menu 1.1)
> - how many users presses 1 and next 2 (menu 1.2)
> - how many users presses 2 and next 2 (menu 2.2)
> etc.
>
> Is above reports are supported on CCX ?
>
> Rob
>
>
>
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>
>


-- 
Ed Leatherman
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