[cisco-voip] CCX IVR and statistics

[James Buchanan]

Hello,

I agree--that's the way I've done it in the past. Works fine. The key is to
set the custom variable in a way that makes sense. For example, if you
press Option 1, then press the next Option 1 in a submenu, you might want
the text to say, "Option 1, Option 1" so that you get both menus.

Thanks,

James


On Mon, Mar 3, 2014 at 3:30 PM, Ed Leatherman <ealeatherman at gmail.com>wrote:

> Hi Robert,
>
> You can probably use custom call variables to capture the information by
> setting or modifying them at certain points in your script, although you
> may need to get creative developing a good report on it. Just google UCCX
> custom call variables or CCVs should be able to find some examples to work
> from. It's not something there is a canned feature/report for.
>
> Ed
>
>
> On Mon, Mar 3, 2014 at 5:40 AM, Robert Hass <robhass at gmail.com> wrote:
>
>> Hi
>> I would like to deploy IVR deployed on CCX (9.x).
>> IVR will implement Menus like this:
>>
>> 1. Customer Service
>> 1.1 Laptops
>> 1.2 Computers
>> 1.3 Servers
>> 2. Sales
>> 2.1 Laptops
>> 2.2 Computers
>> 2.3 Servers
>>
>> Can I generate some sort of statistics :
>> - how many users pressed 1 or 2 menu
>> - how many users disconnected just after pressing 1 or 2 or none
>> - how many users presses 1 and next 1 (menu 1.1)
>> - how many users presses 1 and next 2 (menu 1.2)
>> - how many users presses 2 and next 2 (menu 2.2)
>> etc.
>>
>> Is above reports are supported on CCX ?
>>
>> Rob
>>
>>
>>
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>>
>>
>
>
> --
> Ed Leatherman
>
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>
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