[cisco-voip] CUPC - Unable to go into deskphone control mode and unable to chat

[Ted Nugent]

Apparently it is still supported... I've not deployed CUPC since JFW was
released

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/deployment/9_1_1/CUP0_BK_D5B4C107_00_deployment-guide-for-imp-91/CUP0_BK_D5B4C107_00_deployment-guide-for-imp-91_chapter_01100.html#CUP0_TP_C9AA5C6A_00



On Sat, Mar 15, 2014 at 11:52 AM, Ted Nugent <tednugent73 at gmail.com> wrote:

> Is the a reason you're using CUPC as opposed to Jabber? I'm not sure CUPC
> is support on CUCM and IM&P 9.x?
> If you were to use Jabber here is the JFW guide
>
> http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_6/InstallConfig/JABW_BK_CDFE9752_00_installation-and-configuration/JABW_BK_CDFE9752_00_installation-and-configuration_chapter_010.html
>
>
>
> On Fri, Mar 14, 2014 at 6:11 PM, Jeffrey Girard <
> jeffrey.girard at girardinc.com> wrote:
>
>> Home Lab - learning Presence
>>
>>
>>
>> CUCM 9
>>
>> CUPS 9 (not 8.6 as virtually all of the help and discussion forums,
>> documents, etc are for)
>>
>> CUPC 8.6 (3 copies running on 3 different laptops)
>>
>> 4 users configured in CUCM for Presence capabilities
>>
>> No LDAP integration
>>
>>
>>
>>
>>
>> Current status:
>>
>> Presence indicators for phones works fine, no issues
>>
>> 3 users can log into their CUPC clients and Presence information from
>> their own associated deskphone displays correctly (ie if User 1 takes his
>> deskphone offhook, the CUPC for User 1 shows as "On the Phone"
>>
>> Users can place phone calls with each other by typing the DN in the
>> "Search for name or number" field
>>
>>
>>
>> I have two different issues that I have not been able to solve all day -
>> they may be related to each other.
>>
>>
>>
>> The first issue:  I am unable to go into deskphone mode.  Although the
>> checkbox is visible - it appears to be greyed out and clicking in it does
>> nothing.
>>
>> The second issue:  I am unable to start a chat session.  I highlite a
>> contact (that I manually entered), right click, and select chat.  I get an
>> error message that says "Failed to start conversation.  Invalid parameter"
>>
>>
>>
>> I have scoured the Cisco site for docs and most of them pertain to CUPS
>> 8.6 and not 9.  There is a difference in that v9 does not have the
>> Application -> IP Phone Messenger selection.
>>
>>
>>
>> My current configs:
>>
>> CUCM
>>
>>           4 application users - CUPS-AXL (with Stand CCM SuperUsers
>> permissions), CUPS-Deskphone, CUPS-CTIGW, and CUPS-PhoneMSG (all with
>> Standard CTI Allow control of all devices).
>>
>>           3 end users - From top to bottom, all users have passwords and
>> digest credentials.  Under Service Settings, all users have the "Enable
>> user for Unified CM IM and Presence" checked.  This is the replacement for
>> the assigning license capabilities from version 8.6.  Also under Service
>> Settings, all users have a UC Service Profile assigned.  The UC Service
>> Profile has two UC service settings - a Presence and IM Profile and a CTI
>> Profile.  Under Device Information - all user have been associated to two
>> different devices (their hardphone and the CUPC client).  Under the
>> Directory Number Association portion - each user has their own primary line
>> selected from the drop down box.  Under the Permissions Information section
>> - each user has Standard CCM End Users and Standard CTI Enabled permissions.
>>
>>           Devices - each user has a 7960 hard phone and a CUPC.  For each
>> device (both types) at the Device Level -> Owner User ID, Protocol Specific
>> Information -> BLF Presence Group, SUBSCRIBE CSS are all set.  Under the
>> line for each device (both types) - Allow control of device from CTI is
>> checked, in the Associated Devices window is the MAC and UPC<name> of the
>> devices, Under Users Associated with Line is the correct user
>>
>>           Under System -> Application Server,  the CUP server is
>> configured.
>>
>>           Under System -> Licensing, all users and devices are licensed.
>> There is no Capabilities Assignment in version 9
>>
>>
>>
>> CUPS
>>
>>           Under Diagnostics -> System Troubleshooter -> all green except
>> for the things not configured, LDAP, 3rd party, etc
>>
>>           User Management -> End User -> are licensed for IM and Presence
>> and have Microsoft RCC enabled.  They also show 2 devices
>>
>>           Under Application - this is where its different from v8 to v9.
>>
>>           Application -> Legacy Clients -> Settings.  I have set the TFTP
>> server IP to the CUCM
>>
>>           Application -> Legacy Clients -> CCMCIP Profile.  I created a
>> new profile, set the Primary and Secondary CCMCIP Host to be the IP Address
>> of the CUCM Publisher.  For Server Certification Verfication, I selected
>> Any Certificate from the drop down.  I assigned this profile to all 4 of my
>> users.
>>
>>           Application -> Microsoft RCC settings.  Application status =
>> on.  For Application Username and password, I have tried using
>> CUPS-Deskphone and CUPS-CTIGW with their appropriate passwords.  There is
>> not difference in using either one of them.  CUCM address is address of my
>> Pub.  I assigned this Microsoft RCC service to all 4 of my users.
>>
>>
>>
>> So, as I said, I have been working on this all day today burning my
>> fingers and my mouse up on Google.  To no avail.
>>
>>
>>
>> Any ideas anyone?
>>
>>
>>
>> Jeff
>>
>> _______________________________________________
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>>
>>
>
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