[cisco-voip] CCX 9.0 Upload File

[Andrew Grech]

First time using mailing lists hope using reply to call is correct...

Thanks for the posts so far! Abhiram your the Contact center expert! Lol
I've seen your stuff on Cisco before.

If I copy that script directly will it work? I'll give this another go on
Monday.




On Sat, Mar 22, 2014 at 3:20 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> That's fantastic.
>
> Thanks so much.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> ------------------------------
> *From: *"Ryan LaFountain (rlafount)" <rlafount at cisco.com>
> *To: *"Lelio Fulgenzi" <lelio at uoguelph.ca>
> *Cc: *cisco-voip at puck.nether.net, "Andrew Grech" <agrech88 at gmail.com>
> *Sent: *Friday, March 21, 2014 1:16:53 PM
>
> *Subject: *Re: [cisco-voip] CCX 9.0 Upload File
>
> Hi Lelio,
>
>  That’s one of the advantages of using the Repository. If you use the
> Upload Document step to place the doc in the Repository it is replicated
> across to the other node automatically and is contained within DRS backups
> for B&R.
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>  On Mar 21, 2014, at 1:04 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>
> We're currently using an SQL database to store open/closed details but
> have been considering using an XML file instead.
>
> We have an HA configuration right now. Are files like this shared/updated
> automatically via replication or does that have to be written into the
> script?
>
> Lelio
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> ------------------------------
>  *From: *"Ryan LaFountain (rlafount)" <rlafount at cisco.com>
> *To: *"Andrew Grech" <agrech88 at gmail.com>
> *Cc: *cisco-voip at puck.nether.net
> *Sent: *Friday, March 21, 2014 12:09:45 PM
> *Subject: *Re: [cisco-voip] CCX 9.0 Upload File
>
> Hi Andrew,
>
>  I wouldn’t use the /opt/cisco/uccx/Customer directory even though the
> readme tells you to :)
>
>  I would save XML files as documents to the Document Repository using the
> Upload Document step after calling the Authenticate User step and read the
> document from the Repository. This is much more resilient and easier to use
> IMO.
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>  On Mar 21, 2014, at 10:24 AM, Andrew Grech <agrech88 at gmail.com> wrote:
>
>  Hi I'm trying use the emergency script from
> https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html
>
> I don't understand "and they should be place in customer location of
> UCCX". From googling and debugging today I'm assuming this has something to
> do with the method "System.getProperty(“uccx.customer.dir”)"
> and /opt/cisco/uccx/Customer.
>
> Where is /opt/cisco/uccx/Customer located? Is this directory separate to
> the documents management in UCCX? Do I initially have to SFTP these files
> directly to the server?
>
> Thanks
>
> Andrew
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