[cisco-voip] CCX 9.0 Upload File

[Andrew Grech]

HI, Sorry for the SPAM!

I have created the script however I am having issues with the document
transformation.

I have the template file uploaded and set correctly however the end result
is just the template file.

Thanks for your help.


On Sat, Mar 22, 2014 at 3:20 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> That's fantastic.
>
> Thanks so much.
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> ------------------------------
> *From: *"Ryan LaFountain (rlafount)" <rlafount at cisco.com>
> *To: *"Lelio Fulgenzi" <lelio at uoguelph.ca>
> *Cc: *cisco-voip at puck.nether.net, "Andrew Grech" <agrech88 at gmail.com>
> *Sent: *Friday, March 21, 2014 1:16:53 PM
>
> *Subject: *Re: [cisco-voip] CCX 9.0 Upload File
>
> Hi Lelio,
>
>  That’s one of the advantages of using the Repository. If you use the
> Upload Document step to place the doc in the Repository it is replicated
> across to the other node automatically and is contained within DRS backups
> for B&R.
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>  On Mar 21, 2014, at 1:04 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>
> We're currently using an SQL database to store open/closed details but
> have been considering using an XML file instead.
>
> We have an HA configuration right now. Are files like this shared/updated
> automatically via replication or does that have to be written into the
> script?
>
> Lelio
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst, Network Infrastructure
> Computing and Communications Services (CCS)
> University of Guelph
>
> 519‐824‐4120 Ext 56354
> lelio at uoguelph.ca
> www.uoguelph.ca/ccs
> Room 037, Animal Science and Nutrition Building
> Guelph, Ontario, N1G 2W1
>
> ------------------------------
>  *From: *"Ryan LaFountain (rlafount)" <rlafount at cisco.com>
> *To: *"Andrew Grech" <agrech88 at gmail.com>
> *Cc: *cisco-voip at puck.nether.net
> *Sent: *Friday, March 21, 2014 12:09:45 PM
> *Subject: *Re: [cisco-voip] CCX 9.0 Upload File
>
> Hi Andrew,
>
>  I wouldn’t use the /opt/cisco/uccx/Customer directory even though the
> readme tells you to :)
>
>  I would save XML files as documents to the Document Repository using the
> Upload Document step after calling the Authenticate User step and read the
> document from the Repository. This is much more resilient and easier to use
> IMO.
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>  On Mar 21, 2014, at 10:24 AM, Andrew Grech <agrech88 at gmail.com> wrote:
>
>  Hi I'm trying use the emergency script from
> https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html
>
> I don't understand "and they should be place in customer location of
> UCCX". From googling and debugging today I'm assuming this has something to
> do with the method "System.getProperty(“uccx.customer.dir”)"
> and /opt/cisco/uccx/Customer.
>
> Where is /opt/cisco/uccx/Customer located? Is this directory separate to
> the documents management in UCCX? Do I initially have to SFTP these files
> directly to the server?
>
> Thanks
>
> Andrew
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