[cisco-voip] CCX 9.0 Upload File

[Angel Roberto Castaneda]

I took a quick look, and noticed a couple of things:

- The '*result'* and '*emg_template'* variables have the same value
"/brisbane/test/emergency_template.xml"
- The create XML Document step should reference the template as the Source
Document, and the end result in the Document field. Yours references the
template on both fields.
- The Keyword Transform Document has a spelling mistake (vaule) - This is
not a problem if it's the same on the template xml, but I thought I'd point
it out.
- The Upload Document step is referencing a file called "grech.xml". I
would think this is what the value for the 'result' variable should be.

I hope this helps. If not, I've sent you a copy of my script in a separate
email.

Cheers,



*Angel Roberto Castaneda*


On Sun, Mar 23, 2014 at 10:37 PM, Andrew Grech <agrech88 at gmail.com> wrote:

> HI, Sorry for the SPAM!
>
> I have created the script however I am having issues with the document
> transformation.
>
> I have the template file uploaded and set correctly however the end result
> is just the template file.
>
> Thanks for your help.
>
>
> On Sat, Mar 22, 2014 at 3:20 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
>> That's fantastic.
>>
>> Thanks so much.
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst, Network Infrastructure
>> Computing and Communications Services (CCS)
>> University of Guelph
>>
>> 519‐824‐4120 Ext 56354
>> lelio at uoguelph.ca
>> www.uoguelph.ca/ccs
>> Room 037, Animal Science and Nutrition Building
>> Guelph, Ontario, N1G 2W1
>>
>> ------------------------------
>> *From: *"Ryan LaFountain (rlafount)" <rlafount at cisco.com>
>> *To: *"Lelio Fulgenzi" <lelio at uoguelph.ca>
>> *Cc: *cisco-voip at puck.nether.net, "Andrew Grech" <agrech88 at gmail.com>
>> *Sent: *Friday, March 21, 2014 1:16:53 PM
>>
>> *Subject: *Re: [cisco-voip] CCX 9.0 Upload File
>>
>> Hi Lelio,
>>
>>  That’s one of the advantages of using the Repository. If you use the
>> Upload Document step to place the doc in the Repository it is replicated
>> across to the other node automatically and is contained within DRS backups
>> for B&R.
>>
>> Thank you,
>>
>> Ryan LaFountain
>> Unified Contact Center
>> Cisco Services
>> Direct: +1 919 392 9898
>> Hours: M - F 9:00am - 5:00pm Eastern Time
>>
>>  On Mar 21, 2014, at 1:04 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>>
>>
>> We're currently using an SQL database to store open/closed details but
>> have been considering using an XML file instead.
>>
>> We have an HA configuration right now. Are files like this shared/updated
>> automatically via replication or does that have to be written into the
>> script?
>>
>> Lelio
>>
>>
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst, Network Infrastructure
>> Computing and Communications Services (CCS)
>> University of Guelph
>>
>> 519‐824‐4120 Ext 56354
>> lelio at uoguelph.ca
>> www.uoguelph.ca/ccs
>> Room 037, Animal Science and Nutrition Building
>> Guelph, Ontario, N1G 2W1
>>
>> ------------------------------
>>  *From: *"Ryan LaFountain (rlafount)" <rlafount at cisco.com>
>> *To: *"Andrew Grech" <agrech88 at gmail.com>
>> *Cc: *cisco-voip at puck.nether.net
>> *Sent: *Friday, March 21, 2014 12:09:45 PM
>> *Subject: *Re: [cisco-voip] CCX 9.0 Upload File
>>
>> Hi Andrew,
>>
>>  I wouldn’t use the /opt/cisco/uccx/Customer directory even though the
>> readme tells you to :)
>>
>>  I would save XML files as documents to the Document Repository using
>> the Upload Document step after calling the Authenticate User step and read
>> the document from the Repository. This is much more resilient and easier to
>> use IMO.
>>
>> Thank you,
>>
>> Ryan LaFountain
>> Unified Contact Center
>> Cisco Services
>> Direct: +1 919 392 9898
>> Hours: M - F 9:00am - 5:00pm Eastern Time
>>
>>  On Mar 21, 2014, at 10:24 AM, Andrew Grech <agrech88 at gmail.com> wrote:
>>
>>  Hi I'm trying use the emergency script from
>> https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html
>>
>> I don't understand "and they should be place in customer location of
>> UCCX". From googling and debugging today I'm assuming this has something to
>> do with the method "System.getProperty(“uccx.customer.dir”)"
>> and /opt/cisco/uccx/Customer.
>>
>> Where is /opt/cisco/uccx/Customer located? Is this directory separate to
>> the documents management in UCCX? Do I initially have to SFTP these files
>> directly to the server?
>>
>> Thanks
>>
>> Andrew
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