[cisco-voip] Recording Proiles

[Leslie Meade]

Every line has a recording profile on it. If I select the speed dial it will select the primary line.
If I make a call from the primary line it records that call. It's only speed dial that's not functional.



Leslie Meade


..................................................................
Mobile:778.228.4339 | Main: 604.676.5239
Email: leslie.meade at lvs1.com<mailto:leslie.meade at lvs1.com>

From: Pavan K [mailto:pav.ccie at gmail.com]
Sent: Thursday, March 27, 2014 5:29 PM
To: Erick
Cc: Leslie Meade; cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] Recording Proiles


Leslie,
When the speed dial is depressed, which line is being used to make the call ?
Perhaps that line does not have a. Recording profile. What happens when you dial the same number manually on the same line ?

I am reasonably sure that speed dials do not have anything to do with recording profiles.
On Mar 27, 2014 7:18 PM, "Erick" <erickbee at gmail.com<mailto:erickbee at gmail.com>> wrote:
Is there only one line (dn) on the phone or multiple? If multiple maybe the speed dial is using a line without a recording profile.

I don't have a 88xx handy but will try from a speed dial on a 99xx if I get a chance tomorrow.

Sent from my iPhone

On Mar 27, 2014, at 5:33 PM, Leslie Meade <Leslie.Meade at lvs1.com<mailto:Leslie.Meade at lvs1.com>> wrote:
I have a client that is using the 88XX model of phone with KEM's. They also have a recording profile configured and working with no issues.
However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see and packets hitting it.
Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the speed dial is selected. I have not checked on the server as of yet.


If we span the recording the call gets recorded.

Leslie

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