[cisco-voip] Recording Proiles

[Pavan K]

Leslie,
When the speed dial is depressed, which line is being used to make the call
?
Perhaps that line does not have a. Recording profile. What happens when you
dial the same number manually on the same line ?

I am reasonably sure that speed dials do not have anything to do with
recording profiles.
On Mar 27, 2014 7:18 PM, "Erick" <erickbee at gmail.com> wrote:

> Is there only one line (dn) on the phone or multiple? If multiple maybe
> the speed dial is using a line without a recording profile.
>
> I don't have a 88xx handy but will try from a speed dial on a 99xx if I
> get a chance tomorrow.
>
> Sent from my iPhone
>
> On Mar 27, 2014, at 5:33 PM, Leslie Meade <Leslie.Meade at lvs1.com> wrote:
>
>  I have a client that is using the 88XX model of phone with KEM's. They
> also have a recording profile configured and working with no issues.
>
> However when there is a speed dial configured(either on the device or the
> KEM) the call is not being recorded. When we place a packet capture on the
> Nice software we do not see and packets hitting it.
>
> Use a line and we see traffic being sent to the server. Now is it due to
> we can not a recording profile on a speed dial that is causing this ? or
> the BIB is not firing up when the speed dial is selected. I have not
> checked on the server as of yet.
>
>
>
>
>
> If we span the recording the call gets recorded.
>
>
>
> Leslie
>
>
>
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