[cisco-voip] Recording Proiles

[Pavan K]

Leslie,
If you pull the call manager traces and pull out the "Recording(" instance
for the failed call.

Do you see any bib allocation error or any other errors from the recording
feature ?
On Mar 27, 2014 7:31 PM, "Leslie Meade" <Leslie.Meade at lvs1.com> wrote:

>  Every line has a recording profile on it. If I select the speed dial it
> will select the primary line.
>
> If I make a call from the primary line it records that call. It's only
> speed dial that's not functional.
>
>
>
>
>
>
>
> *Leslie Meade*
>
> ..................................................................
> * Mobile:778.228.4339 <778.228.4339>* | *Main:* *604.676.5239
> <604.676.5239>*
> *Email:* leslie.meade at lvs1.com
>
>
>
> *From:* Pavan K [mailto:pav.ccie at gmail.com]
> *Sent:* Thursday, March 27, 2014 5:29 PM
> *To:* Erick
> *Cc:* Leslie Meade; cisco-voip (cisco-voip at puck.nether.net)
> *Subject:* Re: [cisco-voip] Recording Proiles
>
>
>
> Leslie,
> When the speed dial is depressed, which line is being used to make the
> call ?
> Perhaps that line does not have a. Recording profile. What happens when
> you dial the same number manually on the same line ?
>
> I am reasonably sure that speed dials do not have anything to do with
> recording profiles.
>
> On Mar 27, 2014 7:18 PM, "Erick" <erickbee at gmail.com> wrote:
>
> Is there only one line (dn) on the phone or multiple? If multiple maybe
> the speed dial is using a line without a recording profile.
>
>
>
> I don't have a 88xx handy but will try from a speed dial on a 99xx if I
> get a chance tomorrow.
>
>
> Sent from my iPhone
>
>
> On Mar 27, 2014, at 5:33 PM, Leslie Meade <Leslie.Meade at lvs1.com> wrote:
>
>  I have a client that is using the 88XX model of phone with KEM's. They
> also have a recording profile configured and working with no issues.
>
> However when there is a speed dial configured(either on the device or the
> KEM) the call is not being recorded. When we place a packet capture on the
> Nice software we do not see and packets hitting it.
>
> Use a line and we see traffic being sent to the server. Now is it due to
> we can not a recording profile on a speed dial that is causing this ? or
> the BIB is not firing up when the speed dial is selected. I have not
> checked on the server as of yet.
>
>
>
>
>
> If we span the recording the call gets recorded.
>
>
>
> Leslie
>
>
>
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