[cisco-voip] Cisco Jabber and Microsoft Lync Voice channels

[Thomas LeMay]

Hi, Tim,

 

Actually, we are using a Cisco IM and Presence server for Jabber.  I also
checked the regedit on my laptop and it has a Tel entry with only Lync
listed.  Further up in the regedit under HKEY_Classes_Root are two entries
for ciscotel and another entry for ciscotelconf which both list Cisco Jabber
as the client.

 

The condition of dual dial tone occurs on my laptop if  I connect a USB
Jabra Speak 410 audio speaker device into my laptop and then go to file;
options; audio and select Jabra Speak 410 for the speaker, microphone and
ringer/alerts.  If I select the default internal Dell Altitude IDT High
Definition audio driver then I do not hear the dual dial tone.  While using
the Jabra Speak 410 usb audio speaker device, I get the dial audio dial tone
and I then get a turkey tone after several seconds and finally the call
drops independent of my having to disconnect the call. 

 

I hope this information helps.

 

Tom

 

From: Tim Smith [mailto:tim.smith at enject.com.au] 
Sent: Friday, May 09, 2014 7:32 AM
To: Thomas LeMay; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels

 

Hey mate,

 

The phone mode I'm talking about is a mode that you install Jabber client in
with an MSI install switch.

It is where you may use Lync for IM and use Jabber (in phone mode) for UC -
voice and video

And in this case you can still use jabber to control your desk phone via
CTI, or terminate the audio / video on the PC as a softphone

You can drag your contacts from Lync across to Jabber and make calls

In phone mode you don't need a CUPS / IMP server - you are just
authenticated via CUCM

 

So it sounds like you are probably not using this method, and sounds like
you probably have CUPS / IMP and full Jabber and Lync install on one PC?

 

When do you see the problem? Is it when you click a tel:// hyper link?

Then it tries to fire both apps?

Does your registry on a broken machine have two tel entries under
HKEY_CLASSES_ROOT (see
http://msdn.microsoft.com/en-us/library/ie/aa767914(v=vs.85).aspx)

 

I have Jabber and Lync installed on my PC. I would have installed Jabber
second, so I assume it overwrote the Lync tel association.

Perhaps in your case it's failed to do this and managed to create two
entries.

 

I'd worry that you will probably have issues down the track with both apps
and their overlap.

i.e. you will have the tel association, the office API associations

I'm thinking the last installed app would have the associations working.

One day it's Jabber, then a Lync update gets pushed, and maybe the next it's
Lync for example.

 

Sorry not sure this is too helpful but just throwing a few ideas out there.

 

Cheers,

 

Tim

 

From: Thomas LeMay [mailto:thomaslemay at comcast.net] 
Sent: Friday, 9 May 2014 8:52 PM
To: Tim Smith; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels

 

Hi, Tim,

 

Thank you for responding.   I am using Jabber in the "use my computer" mode
not the "use my phone mode."

 

Cheers,

 

Tom

 

From: Tim Smith [mailto:tim.smith at enject.com.au] 
Sent: Thursday, May 08, 2014 7:12 PM
To: Thomas LeMay; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels

 

Hey mate,

 

How are you using the Jabber client? (phone mode?)

 

I've seen other conflicts with Jabber and Lync installed together, so if
it's not phone mode you are going for, then it is probably recommended to
only have one or the other.

I think you will have issues with links into office apps and associations as
well.

 

If it's for phone mode, I think the recommended approach since CUCI MOC days
was to disable the enterprise voice features for the users.

Is this a difference between your users with issues and without?

 

Cheers,

 

Tim

 

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Thomas LeMay
Sent: Friday, 9 May 2014 12:57 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels

 

We are rolling out Cisco Jabber version 9.6.0 build 17088 and Microsoft Lync
version 4.0.7577.4419.  Some users experience a condition where both Lynch
and Jabber initiate the phone call and provide simultaneous audio channels
in stereo.  Thus, both Lync and Jabber are both providing simultaneous dial
tone and are handling the voice calls.  Other users do not experience this
issue.  Has anyone experienced this before and are there any solutions?

 

Thank you,

 

Tom

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