[cisco-voip] Cisco Jabber and Microsoft Lync Voice channels

[Tim Smith]

Hey mate,

The phone mode I'm talking about is a mode that you install Jabber client in with an MSI install switch.
It is where you may use Lync for IM and use Jabber (in phone mode) for UC - voice and video
And in this case you can still use jabber to control your desk phone via CTI, or terminate the audio / video on the PC as a softphone
You can drag your contacts from Lync across to Jabber and make calls
In phone mode you don't need a CUPS / IMP server - you are just authenticated via CUCM

So it sounds like you are probably not using this method, and sounds like you probably have CUPS / IMP and full Jabber and Lync install on one PC?

When do you see the problem? Is it when you click a tel:// hyper link?
Then it tries to fire both apps?
Does your registry on a broken machine have two tel entries under HKEY_CLASSES_ROOT (see http://msdn.microsoft.com/en-us/library/ie/aa767914(v=vs.85).aspx)

I have Jabber and Lync installed on my PC. I would have installed Jabber second, so I assume it overwrote the Lync tel association.
Perhaps in your case it's failed to do this and managed to create two entries.

I'd worry that you will probably have issues down the track with both apps and their overlap.
i.e. you will have the tel association, the office API associations
I'm thinking the last installed app would have the associations working.
One day it's Jabber, then a Lync update gets pushed, and maybe the next it's Lync for example.

Sorry not sure this is too helpful but just throwing a few ideas out there.

Cheers,

Tim

From: Thomas LeMay [mailto:thomaslemay at comcast.net]
Sent: Friday, 9 May 2014 8:52 PM
To: Tim Smith; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels

Hi, Tim,

Thank you for responding.   I am using Jabber in the "use my computer" mode not the "use my phone mode."

Cheers,

Tom

From: Tim Smith [mailto:tim.smith at enject.com.au]
Sent: Thursday, May 08, 2014 7:12 PM
To: Thomas LeMay; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels

Hey mate,

How are you using the Jabber client? (phone mode?)

I've seen other conflicts with Jabber and Lync installed together, so if it's not phone mode you are going for, then it is probably recommended to only have one or the other.
I think you will have issues with links into office apps and associations as well.

If it's for phone mode, I think the recommended approach since CUCI MOC days was to disable the enterprise voice features for the users.
Is this a difference between your users with issues and without?

Cheers,

Tim

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Thomas LeMay
Sent: Friday, 9 May 2014 12:57 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels

We are rolling out Cisco Jabber version 9.6.0 build 17088 and Microsoft Lync version 4.0.7577.4419.  Some users experience a condition where both Lynch and Jabber initiate the phone call and provide simultaneous audio channels in stereo.  Thus, both Lync and Jabber are both providing simultaneous dial tone and are handling the voice calls.  Other users do not experience this issue.  Has anyone experienced this before and are there any solutions?

Thank you,

Tom
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