[cisco-voip] Call Manager and Polycom HDX8000 Integration

Fri May 30 10:20:08 EDT 2014

I'm guessing getting rid of the overlapping patterns isn't an option?  Have
you asked Polycom to correct their behavior?

I don't think you can even apply a SIP Normalization Script to a SIP Phone
in CUCM.

Brian

On Fri, May 30, 2014 at 12:22 AM, Tommy Schlotterer <
tschlotterer at netechcorp.com> wrote:

> All,
>
>
>
> I am trying to add a Polycom HDX 8000 as a third party sip phone in call
> manager.
>
>
>
> I am having issues completing outbound calls from the Polycom. This is
> caused by overlapping patterns. Because of the overlapping patterns CCM
> sends a SUBSCRIBE –KPML EVENTS message notifying the Polycom that there is
> a 5 second interdigit timeout. The Polycom returns a 481 Call
> Leg/Transaction Does Not Exist because the tag is changed to a new call ID
> and the original call ID is put in the EVENTS field.
>
>
>
> Anyone have a solution other than putting a CUBE between the two or adding
> a SIP normalization Script?
>
>
>
> Thanks for any input.
>
>
>
> See below for the call flow.
>
>
>
> INVITE sip:14197060259 at 10.30.50.5 SIP/2.0
>
> Via: SIP/2.0/TCP 10.15.30.58:5060;branch=z9hG4bK1494020299-3418
>
> Max-Forwards: 70
>
> From: 15257 <sip:15257 at 10.30.50.5
> >;tag=plcm_1493982123-3418;epid=821409418041CG
>
> To: <sip:14197060259 at 10.30.50.5>
>
> Call-ID: 1493981544-3418
>
> CSeq: 2 INVITE
>
> Session-Expires: 90
>
> Supported: timer
>
> Contact: 15257 <sip:15257 at 10.15.30.58:5060
> ;transport=tcp>;proxy=replace;+sip.instance="<urn:uuid:40a015de-8a58-546e-8cd1-20f4e581c51c>"
>
> Content-Type: application/sdp
>
> Authorization: Digest
> username="BLASRExec2",realm="ccmsipline",nonce="vcUSTHHeVDi9Sj4CcHij6jqxzswroHw5",uri="sip:
> 14197060259 at 10.30.50.5
> ",response="8d2b4280bc610e0463f97c561a549d5c",algorithm=MD5
>
> User-Agent:PolycomHDX8000/3.1.3
>
> Allow-Events: kpml
>
> Allow:
> ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO,PRACK,COMET,MESSAGE
>
> Content-Length: 1358
>
>
>
> SIP/2.0 100 Trying
>
> Via: SIP/2.0/TCP 10.15.30.58:5060;branch=z9hG4bK1494020299-3418
>
> From: 15257 <sip:15257 at 10.30.50.5
> >;tag=plcm_1493982123-3418;epid=821409418041CG
>
> To: <sip:14197060259 at 10.30.50.5>
>
> Date: Thu, 29 May 2014 21:09:44 GMT
>
> Call-ID: 1493981544-3418
>
> CSeq: 2 INVITE
>
> Allow-Events: presence
>
> Content-Length: 0
>
>
>
> SUBSCRIBE sip:15257 at 10.15.30.58:5060 SIP/2.0
>
> Via: SIP/2.0/TCP 10.30.50.5:5060;branch=z9hG4bK43d3529507a
>
> From: <sip:14197060259 at 10.30.50.5>;tag=1580949473
>
> To: <sip:15257 at 10.15.30.58>
>
> Call-ID: 8d546180-3871a218-3f5-5321e0a at 10.30.50.5
>
> CSeq: 101 SUBSCRIBE
>
> Date: Thu, 29 May 2014 21:09:44 GMT
>
> User-Agent: Cisco-CUCM9.1
>
> Event: kpml; call-id=1493981544-3418; from-tag=plcm_1493982123-3418
>
> Expires: 7200
>
> Contact: <sip:14197060259 at 10.30.50.5:5060;transport=tcp>
>
> Accept: application/kpml-response+xml
>
> Max-Forwards: 70
>
> Content-Type: application/kpml-request+xml
>
> Content-Length: 422
>
>
>
> <?xml version="1.0" encoding="UTF-8" ?>
>
> <kpml-request xmlns="urn:ietf:params:xml:ns:kpml-request" xmlns:xsi="
> http://www.w3.org/2001/XMLSchema-instance"
> xsi:schemaLocation="urn:ietf:params:xml:ns:kpml-request kpml-request.xsd"
> version="1.0">
>
>
>
>   <pattern criticaldigittimer="1000" extradigittimer="500"
> interdigittimer="5000" persist="persist">
>
>     <regex tag="Backspace OK">[x#*]|bs</regex>
>
>   </pattern>
>
>
>
> </kpml-request>
>
>
>
> SIP/2.0 481 Call Leg/Transaction Does Not Exist
>
> Via: SIP/2.0/TCP 10.30.50.5:5060;branch=z9hG4bK43d3529507a
>
> From: <sip:14197060259 at 10.30.50.5>;tag=1580949473
>
> To: <sip:15257 at 10.15.30.58>;tag=plcm_1495051207-3418
>
> Call-ID: 8d546180-3871a218-3f5-5321e0a at 10.30.50.5
>
> CSeq: 101 SUBSCRIBE
>
> Contact: 15257 <sip:15257 at 10.15.30.58:5060
> ;transport=tcp>;proxy=replace;+sip.instance="<urn:uuid:40a015de-8a58-546e-8cd1-20f4e581c51c>"
>
> User-Agent:PolycomHDX8000/3.1.3
>
> Allow-Events: kpml
>
> Allow:
> ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO,PRACK,COMET,MESSAGE
>
> Content-Length: 0
>
>
>
> CANCEL sip:14197060259 at 10.30.50.5 SIP/2.0
>
> Via: SIP/2.0/TCP 10.15.30.58:5060;branch=z9hG4bK1494020299-3418
>
> Max-Forwards: 70
>
> From: 15257 <sip:15257 at 10.30.50.5
> >;tag=plcm_1493982123-3418;epid=821409418041CG
>
> To: <sip:14197060259 at 10.30.50.5>
>
> Call-ID: 1493981544-3418
>
> CSeq: 2 CANCEL
>
> Authorization: Digest
> username="BLASRExec2",realm="ccmsipline",nonce="vcUSTHHeVDi9Sj4CcHij6jqxzswroHw5",uri="sip:
> 14197060259 at 10.30.50.5
> ",response="65a1fb46b8190bcb08f4125d09be067f",algorithm=MD5
>
> User-Agent:PolycomHDX8000/3.1.3
>
> Allow-Events: kpml
>
> Allow:
> ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO,PRACK,COMET,MESSAGE
>
> Content-Length: 0
>
>
>
>
>
>
>
> *Tommy Schlotterer* | Systems Engineer
>
> CCNA, CCNA Voice
>
> 48325 Alpha Dr. Ste. 150
>
> Wixom, MI 48393
>
> *p* 248.468.0710
>
> *e* tschlotterer at netechcorp.com
>
> *w **netechcorp.com* <http://netechcorp.com/>
>
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>
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>
>
>
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