[cisco-voip] UCCX 8.5.1sr3 to sr4 to Refresh Upgrade 10.5.1

[Charles Goldsmith]

The last time I tried this, It was a weekend long deal due to the
application replication not coming online in an HA environment.  Took TAC
over 12 hours to figure out that the passwords weren't synced in all tables
and had to root and run sql updates to resolve it.  Customer had changed
passwords previously and when we did the upgrade, it came out to show it's
head.  For whatever reason, the application was replicating before the
upgrade attempt, but after we booted up on SU4, platform replication was
fine, just application was not.

Was a fun weekend.  We haven't scheduled a time to try again, waiting on
the customer for it.

On Thu, Nov 6, 2014 at 4:58 AM, Justin Steinberg <jsteinberg at gmail.com>
wrote:

> Sounds like Jason is doing HA.  Anthony I didn't see any sub listed in
> your tasks, so I think that accounts for some portion of the difference.
> On Nov 5, 2014 11:12 PM, "Jason Aarons (AM)" <
> jason.aarons at dimensiondata.com> wrote:
>
>>  The funny part is that this is the replicated offline environment.
>> Once we test scripts, databases, etc then production gets migrated J
>>
>>
>>
>> *From:* Anthony Holloway [mailto:avholloway+cisco-voip at gmail.com]
>> *Sent:* Wednesday, November 5, 2014 10:47 PM
>> *To:* Heim, Dennis; Jason Aarons (AM); cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] UCCX 8.5.1sr3 to sr4 to Refresh Upgrade
>> 10.5.1
>>
>>
>>
>>
>>
>> Dennis,
>>
>>
>>
>> You're on to something here, however, resources such as time and money
>> are not always in abundance.  Sometimes, you're asked to do things as
>> quickly and as cheaply as possible.  And by sometimes, I mean most of the
>> time.
>>
>> On Wed Nov 05 2014 at 6:55:04 AM Heim, Dennis <Dennis.Heim at wwt.com>
>> wrote:
>>
>>  If you have the resources available (time and/or money), my preference
>> is to migrate the environment to an offline environment.  If you have the
>> compute resources do it there, or if not some type of Lab a Service (LaaS).
>> Maybe use Veeam to migrate virtual machines, if you are already virtual
>> (make sure to sure mac addresses to manual prior to copying).
>>
>>
>>
>> Then you need to determine what you time frame is.. can you lose a few
>> days of: cdr’s, historical reports, etc. Migrating VM’s between environment
>> would need to be worked out. However, that allows you to identify any
>> issues, develop a realistic timeframe for each aspect of the upgrade
>> process. Most importantly, it allows a lot of the work to be done not in
>> the middle of the night.
>>
>>
>>
>> *Dennis Heim | Collaboration Solutions Architect*
>>
>> World Wide Technology, Inc. | +1 314-212-1814
>>
>> [image: twitter] <https://twitter.com/CollabSensei>
>>
>> [image: chat][image: Phone] <+13142121814>[image: video]
>>
>>
>>
>>
>>
>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>> Behalf Of *Anthony Holloway
>> *Sent:* Tuesday, November 04, 2014 11:37 PM
>> *To:* Jason Aarons (AM); cisco-voip at puck.nether.net
>> *Subject:* Re: [cisco-voip] UCCX 8.5.1sr3 to sr4 to Refresh Upgrade
>> 10.5.1
>>
>>
>>
>> Wow.  Are you going MCS to UCS too?  If not, I'm doing that exact upgrade
>> very soon and no documentation I have reviewed indicated how long upgrades
>> would take, let alone 5 hours.  Right now my plan has a time budget of 3
>> hours for the same, which does not include moving ISOs to the datastore (I
>> like doing local upgrades) nor upgrading clients.
>>
>>
>>
>> Which portion is taking 5 hours?  Could you break it down by task for
>> us?  E.g., L2 to SU4, Switch Version to SU4, RU COP, RU to 10.5, Switch
>> Version to 10.5.
>>
>>
>>
>> Did you disable IO Throttling first?
>>
>>
>>
>> Based on my research here are the summary steps to this exact upgrade
>> (sans client upgrades):
>>
>>
>>
>> 1. Upload ISOs to DataStore
>>
>> 2. Disable IO Throttle on Publisher
>>
>> 3. Mount 8.5(1)SU4 ISO
>>
>> 4. Upgrade Publisher to 8.5(1)SU4
>>
>> 5. Switch Version to 8.5(1)SU4
>>
>> 6. Patch Publisher with RU COP
>>
>> 7. Shutdown Publisher
>>
>> 8. Modify VM Settings: RAM from 4GB to 8GB
>>
>> 9. Power On Publisher
>>
>> 10. Mount 10.5(1)SU1 ISO
>>
>> 11. Upgrade Publisher to 10.5(1)SU1
>>
>> 12. Switch Version to 10.5(1)SU1
>>
>>
>>
>> On Tue Nov 04 2014 at 11:04:24 PM Jason Aarons (AM) <
>> jason.aarons at dimensiondata.com> wrote:
>>
>>  One UCCX node in ha pair 5 hours doing upgrades...it would be more
>> enjoyable watching paint dry...there has got to be a better method in the
>> future for L2 upgrades than this..
>>
>>
>>
>>
>>
>> Sent from my Verizon Wireless 4G LTE Smartphone
>>
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>>
>>
>>
>> itevomcid
>>
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>>
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