[cisco-voip] Prep CAD Client Update Ahead of time?

Thu Nov 13 15:13:15 EST 2014

it appears that 9.0(2)SU2 ISO is showing CAD 8.x as well.

I am planning an upgrade from 9.0(2)SU1 to SU2 and trying to get the MSI in
advance.  I do have access to a second 9.0(2)SU2 system, does anyone know
if I download the CAD msi file from one cluster and edit the MSI installer
in Orca if I can make the changes ?    I see in the PROPERTY section of
Orca the LDAPHOSTONE and LDAPHOSTTWO settings which specify the IP of the
server.

Does anyone know if those are the only two values I need to modify if I
take a MSI from one cluster to prepare for an upgrade to another cluster ?

On Wed, Oct 1, 2014 at 5:46 PM, Ryan LaFountain (rlafount) <
rlafount at cisco.com> wrote:

>  Hi Guys,
>
>  I’ve filed CSCur11033 for this in 10.0 and 10.5. It looks like we
> updated the ISO build process in 9.0(2) to resolve CSCuh47596 but we
> haven’t updated it since. Hence the 10.0 and 10.5 Preconfiguration Tools
> installing the 9.0(2) version of CAD.
>
>  It should be available on Bug Search Tool soon. Thanks for bringing this
> to my attention.
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>  On Oct 1, 2014, at 9:28 AM, Ryan LaFountain (rlafount) <
> rlafount at cisco.com> wrote:
>
>  Hi All,
>
>  I’ll look into this and report back with any new bugs I file or any
> resolution.
>
>  Apologies for this not working correctly.
>
> Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>  On Oct 1, 2014, at 9:11 AM, Clifford McGlamry <cmcglamry at forsythe.com>
> wrote:
>
>   Yep, that’s the one.  It also affects all the 10.0 and 10.5 builds.
> It’s maddening that they won’t take 5 minutes and make the image
> correctly.  But using the files we grabbed off the deployed lab image and
> the 3 files that are in the root of the installer directory, we were able
> to assemble what SHOULD have been there and get them created.
>
>
> How are you these days Chris?  Haven’t talked to you in a while.
>
>
> *Cliff McGlamry, CCIE Collaboration #24757*
> *Master Consultant*
> (678) 934-0348   direct
> (404) 969-9806   mobile
> (678) 934-0448   fax
> cmcglamry at forsythe.com
>
>
>
> *Forsythe Technology, Inc.*
> 400 Interstate North Parkway
>
> Suite 860
> Atlanta, GA 30339
> http://www.forsythe.com
>
>
>
>
>
>
>
>
>
> <image001.gif>
>
>
>
>
> *From:* Chris Clouse [mailto:Chris.Clouse at cdw.com <Chris.Clouse at cdw.com>]
> *Sent:* Wednesday, October 01, 2014 8:57 AM
> *To:* Clifford McGlamry; Matthew Loraditch; cisco-voip at puck.nether.net
> *Subject:* RE: Prep CAD Client Update Ahead of time?
>
>
>
> I know there are several bugs around this process.  I know this one covers
> 9.x train.  CSCuh47596
>
>
> *~Chris*
>
>
> *From:* Clifford McGlamry [mailto:cmcglamry at forsythe.com
> <cmcglamry at forsythe.com>]
> *Sent:* Tuesday, September 30, 2014 4:42 PM
> *To:* Chris Clouse; Matthew Loraditch; cisco-voip at puck.nether.net
> *Subject:* RE: Prep CAD Client Update Ahead of time?
>
>
>
> Tried this, and it doesn’t work.  The installation files that are there
> will build a version 8 client on all of the 9.x and 10.x builds.
>
>
> If you get root access, you can pull out the files for the agent,
> supervisor and desktop admin (grab the full CAD directory structure), and
> put them on your desktop machine.
>
>
> Then get the configuremsi.exe, and the other two files in the directory
> with it and drop them into the CAD directory.  Run the configuremsi.exe
> file and it will create the proper MSI files you will need.
>
>
> Not sure why this is so hard for Cisco.  I have gotten the complete run
> around on this issue.
>
>
> *Cliff McGlamry, CCIE Collaboration #24757*
> *Master Consultant*
> (678) 934-0348   direct
> (404) 969-9806   mobile
> (678) 934-0448   fax
> cmcglamry at forsythe.com
>
>
>
> *Forsythe Technology, Inc.*
> 400 Interstate North Parkway
>
> Suite 860
> Atlanta, GA 30339
> http://www.forsythe.com
>
>
>
>
>
>
>
>
>
> <image001.gif>
>
>
>
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Chris Clouse
> *Sent:* Friday, September 19, 2014 8:52 AM
> *To:* Matthew Loraditch; cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] Prep CAD Client Update Ahead of time?
>
>
>
> You can utilize the CAD Preconfiguration tool.
>
> Running the Preconfiguration Tool
>
> The Preconfiguration tool is located on the CAD 9.0 installation DVD. Run
> this tool if client MSIs are needed before the Unified CCX server is
> installed.
>
> To run the Preconfiguration tool:
>
> 1.On the CAD 9.0 installation DVD, navigate to the Installer folder.
>
> 2.Copy the Installer folder and all its contents to any location on a
> Windows PC.
>
> 3.In the Installer folder, double-click ConfigureMsi.exe. The
> Preconfiguration tool starts.
>
> 4.When prompted, provide the following information:
>
> Language of the contact center■
>
> IP address of the primary Unified CCX server (server 1)■
>
> IP address of the backup Unified CCX server (server 2) (or 'none' if the
> system is not high availability)■
>
> ■License type (Standard, Enhanced, or Premium)
>
> 5.The Preconfiguration tool runs and puts the configured MSI files in the
> Installer folder. The files created are:
>
> Cisco Agent Desktop.msi■
>
> Cisco Supervisor Desktop.msi■
>
> Cisco Desktop Administrator.msi■
>
> The files are now ready to be used to install the CAD desktop client
> applications
>
>
> ~Chris
>
> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net
> <cisco-voip-bounces at puck.nether.net>] *On Behalf Of *Matthew Loraditch
> *Sent:* Thursday, September 18, 2014 8:15 PM
> *To:* cisco-voip at puck.nether.net
> *Subject:* [cisco-voip] Prep CAD Client Update Ahead of time?
>
>
>
> Could I in theory run the cad configuration tool from a server with the
> same version I want to use and just specify the IP info for the server I
> want to use it on to generate a MSI that I could be deploying while I sit
> and sit and sit... through the upgrade process?
>
>
> Trying to think of a way to save time when I'm working late...
>
>
>
>
> Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA
>
> 1965 Greenspring Drive
> Timonium, MD 21093
>
> direct voice. 443.541.1518
>
> fax.  410.252.9284
>
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