[cisco-voip] UCCX changing hostname

[Mike]

Just to throw my two cents in here. VMware is your friend so if you can
throw copies of your production VM's in an isolated environment you could
save yourself sometime in case you run into any issues.

 

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Ryan LaFountain (rlafount)
Sent: Wednesday, November 19, 2014 8:42 AM
To: Michele Russo (AM)
Cc: Mike Schultz (AM); cisco-voip at puck.nether.net; Jeannette LaFrance (AM)
Subject: Re: [cisco-voip] UCCX changing hostname

 

Hi Michele,  

 

You are correct, we do not support changing the hostname in any version of
CCX below 10.0 but introduced support for it with the 10.0(1) release. 

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_cent
er/crs/express_10_0/configuration/guide/UCCX_BK_W1AF9DDD_00_uccx-admin-guide
-10-0/UCCX_BK_W1AF9DDD_00_uccx-admin-guide-10-0_chapter_01010.html#UCCX_TP_H
EA72355_00

 

I would follow the document exactly and do not deviate. We have been working
on improving the flow of the document and the steps contained therein based
on TAC case experience around this process. If you have feedback on the
document either after you review it or after you go through the procedure,
please send it directly to me so we can get it in the document. 

 

I would also highly encourage you to be on the latest SU of 10.x before you
attempt the hostname change. 

 

HTH. 

 

Thank you, 

Ryan LaFountain
Unified Contact Center
Cisco Services
Direct: +1 919 392 9898
Hours: M - F 9:00am - 5:00pm Eastern Time 

 

On Nov 19, 2014, at 7:39 AM, Michele Russo (AM)
<michele.russo at dimensiondata.com> wrote:





All,

 

We are using the PUT tool to upgrade our UCCX HA cluster from 8.5.1 to 10.x
and we are looking to change the hostname after the upgrade.  I see changing
the IP Address is officially supported but changing the hostname, in version
9.x, is not supported.  

 

Curious, has this changed in version 10.x, and has anyone successfully
changed the host name of the UCCX server after upgrading the system? 

 

What are some of the caveats we would need to be aware of?

 

Michele Russo Harttree

Consultant

Dimension Data NA

11730 Plaza America Drive Suite 350

Reston, Va 20190

202-460-3965 (cell)

571-203-4007 (desk)

michele.russo at dimensiondata.com

 

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