[cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)

[Jason Aarons (AM)]

We could lock and unlock all we wanted.  But the More button does nothing.  It should allow us to select Delete.

Tired a factory reset with no luck.    Seems Factory Reset doesn't delete ITL per the Admin Guide.

We have to fix the ITL problem so the phone can get updates, Corporate Directory.  This 7945 is holding onto old information with a broken ITL.


From: Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com]
Sent: Wednesday, October 01, 2014 12:15 PM
To: Jason Aarons (AM)
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)

Can you lock it again with **#?  That's definitely screwed up but on that old of a firmware I'm not certain it's worth spending a lot of time on.


-Ryan

On Oct 1, 2014, at 12:07 PM, Jason Aarons (AM) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:

The More button doesn't work to erase the ITL when it's showing unlocked.

Video Demo
https://www.youtube.com/watch?v=LRmVNPqLGtw

From: Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com]
Sent: Wednesday, October 01, 2014 12:01 PM
To: Jason Aarons (AM)
Cc: cisco-voip voyp list
Subject: Re: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)

Looks like a timing issue that you should easily be able to work around. If you are seeing a lock icon then this isn't your bug.

1. Navigate to Trust List --> ITL file, we can see a secure lock icon ahead of the "ITL file" item name.

2. Unlock and erase ITL file. Menu will automatically closed and phone start to download ITL file again.

3. Before phone finishing restarting, navigate to Trust List --> ITL file again, we can see ITL file has already been downloaded again. But no secure lock icon displayed ahead of "ITL file".

4. No matter how long waited, this display will not change, unless exit Trust List and enter again.

If in doubt factory reset the phone.
-Ryan

On Oct 1, 2014, at 10:01 AM, Jason Aarons (AM) <jason.aarons at dimensiondata.com<mailto:jason.aarons at dimensiondata.com>> wrote:

CSCti99770

I have a 7945 SCCP 9.1.1SR1S  that I can't press the More button in the ITL (it shows unlocked) to delete the ITL.  Is the above my bug?  What is the fix?  It shows insufficient permissions in Bug Tooklit.

We hit CSCtn50405 CUCM DRF Backup does not backup certificates with a same version hardware replacement.
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