[cisco-voip] BE5K to BE6K license with valid UCSS issue

[Mike]

I have a valid UCSS contract for 100 BE5K licenses. I know the first level
guys are contractors, but it's like he didn't even read my case notes and
just closed it.

 

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com] 
Sent: Monday, October 20, 2014 8:45 AM
To: Mike ; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue

 

I have not had any problem with this. What exactly do you have license wise?

 

 

Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA

1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

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> 

Support Phone. 410.252.8830

 

 

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Mike 
Sent: Monday, October 20, 2014 8:24 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] BE5K to BE6K license with valid UCSS issue

 

I see quite a few partners on this list and I'm wondering how many have had
trouble getting licenses from Cisco licensing when you had a valid UCSSS
contract?

 

I've opened 2 cases and put in the customers valid UCSS contract and they
are immediately closed with the same verbiage "contact your reseller to
purchase the upgrade"

 

Any ideas?

 

 

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