[cisco-voip] BE5K to BE6K license with valid UCSS issue

[Josh Warcop]

First email ucss-support at external.cisco.com with your UCSS and ESW contract numbers to see if it was ever set up correctly. Ask about association and license verification. Once cleared there you should be able to use the PUT tool to create an order for upgrade licensing based on your ESW number.

The next course of action with the licensing team is to request being sent to the upgrades team or the on duty manager. There is a whole separate team for upgrades once reached via mp-upgrades at cisco.com.

In all correspondence include the UCSS PAK, the ESW contract, and the Cisco SO number. The Cisco SO number is your golden ticket.

Sent from my Windows Phone
________________________________
From: Mike <mailto:mikeeo at msn.com>
Sent: ‎10/‎20/‎2014 8:52 AM
To: 'Matthew Loraditch'<mailto:MLoraditch at heliontechnologies.com>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] BE5K to BE6K license with valid UCSS issue

I have a valid UCSS contract for 100 BE5K licenses. I know the first level
guys are contractors, but it's like he didn't even read my case notes and
just closed it.



From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com]
Sent: Monday, October 20, 2014 8:45 AM
To: Mike ; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue



I have not had any problem with this. What exactly do you have license wise?





Matthew G. Loraditch - CCNP-Voice, CCNA-R&S, CCDA

1965 Greenspring Drive
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Support Phone. 410.252.8830





From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
Mike
Sent: Monday, October 20, 2014 8:24 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] BE5K to BE6K license with valid UCSS issue



I see quite a few partners on this list and I'm wondering how many have had
trouble getting licenses from Cisco licensing when you had a valid UCSSS
contract?



I've opened 2 cases and put in the customers valid UCSS contract and they
are immediately closed with the same verbiage "contact your reseller to
purchase the upgrade"



Any ideas?





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