[cisco-voip] FW: BE5K to BE6K license with valid UCSS issue

Mon Oct 20 11:44:54 EDT 2014

________________________________
From: Josh Warcop<mailto:josh at warcop.com>
Sent: ‎10/‎20/‎2014 11:30 AM
To: Jason Aarons (AM)<mailto:jason.aarons at dimensiondata.com>; Mike <mailto:mikeeo at msn.com> ; 'Ryan Ratliff (rratliff)'<mailto:rratliff at cisco.com>
Subject: RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue

All of the business processes are in place for this. I recommend attending the training sessions.

Are you pulling an LOA for customers to uncover products and contracts?

The pre-license check gives you the specific team to escalate to outside of GLO.

Sent from my Windows Phone
________________________________
From: Jason Aarons (AM)<mailto:jason.aarons at dimensiondata.com>
Sent: ‎10/‎20/‎2014 11:24 AM
To: Josh Warcop<mailto:josh at warcop.com>; Mike <mailto:mikeeo at msn.com> ; 'Ryan Ratliff (rratliff)'<mailto:rratliff at cisco.com>
Subject: RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue

I’ve sent some pre-license checks that turned out pretty bad.  GLO didn’t really do any “checking”and it took weeks to resolve, or they left components off (who needs voicemail?)

Normally it’s when customer buys from different partners that it gets really bad.  Cisco says the old partner has to find the Cisco Sales Orders and since the customer left that partner they have no desire to help (bad ethics).

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Josh Warcop
Sent: Monday, October 20, 2014 10:41 AM
To: Mike ; 'Ryan Ratliff (rratliff)'
Cc: 'cisco-voip voyp list'
Subject: Re: [cisco-voip] BE5K to BE6K license with valid UCSS issue

It all works fairly well IMO. Are you running pre license checks? AKA license migration utility?

Sent from my Windows Phone
________________________________
From: Mike <mailto:mikeeo at msn.com>
Sent: ‎10/‎20/‎2014 10:23 AM
To: 'Ryan Ratliff (rratliff)'<mailto:rratliff at cisco.com>
Cc: 'Josh Warcop'<mailto:josh at warcop.com>; 'cisco-voip voyp list'<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue

Ryan,

I did exactly that. The customer (car dealer) had 3 sites. One completely new ordered BE6K bundle. Second had CUCM/UCN 7.x with no UCSS we ordered BE6K bundle with 25 UCL promo then did a get current promo for the rest of the licenses and the 3rd site which is the site in question had valid UCSS on a BE5K and ordered the BE6K-ST-BDL-K9= which had everything pre-installed.

The migration is complete and we are just waiting to get the licenses owed to them.

I have to do a BE6K 8.6 to 9.1.2 upgrade next week and I know it’s going to be a nightmare getting those licenses issued(valid UCSS).

Cisco needs to stream line this issue because its not working for guys in the field. I start with Cisco in 2 weeks building collab labs and will be working with the BU and maybe I’ll let them know about the frustrations.

Thanks,

Mike

From: Ryan Ratliff (rratliff) [mailto:rratliff at cisco.com]
Sent: Monday, October 20, 2014 10:12 AM
To: Mike
Cc: Josh Warcop; cisco-voip voyp list
Subject: Re: [cisco-voip] BE5K to BE6K license with valid UCSS issue

While on the topic and since you mentioned ordering the UCS.  Please make sure when ordering BE6Ks for customers that you follow the ordering guide and use the correct top-level BE6K SKU (eg BE6K-ST-BDL-K9=).

I've had a few escalations for folks that ordered UCSC-C220-M3SBE= (the BE6K spare) and blow up when it doesn't come with any software pre-installed.

-Ryan

On Oct 20, 2014, at 9:26 AM, Mike <mikeeo at msn.com<mailto:mikeeo at msn.com>> wrote:

I did verify UCSS and even have the email from the UCSS team. I was able to order the software and the customer ordered the UCS C-220. The migration is done we are now up against the clock waiting for the licenses.

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Josh Warcop
Sent: Monday, October 20, 2014 9:06 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] BE5K to BE6K license with valid UCSS issue

First email ucss-support at external.cisco.com<mailto:ucss-support at external.cisco.com> with your UCSS and ESW contract numbers to see if it was ever set up correctly. Ask about association and license verification. Once cleared there you should be able to use the PUT tool to create an order for upgrade licensing based on your ESW number.

The next course of action with the licensing team is to request being sent to the upgrades team or the on duty manager. There is a whole separate team for upgrades once reached via mp-upgrades at cisco.com<mailto:mp-upgrades at cisco.com>.

In all correspondence include the UCSS PAK, the ESW contract, and the Cisco SO number. The Cisco SO number is your golden ticket.

Sent from my Windows Phone

________________________________

From: Mike <mailto:mikeeo at msn.com>
Sent: ‎10/‎20/‎2014 8:52 AM
To: 'Matthew Loraditch'<mailto:MLoraditch at heliontechnologies.com>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] BE5K to BE6K license with valid UCSS issue

I have a valid UCSS contract for 100 BE5K licenses. I know the first level guys are contractors, but it’s like he didn’t even read my case notes and just closed it.

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com]
Sent: Monday, October 20, 2014 8:45 AM
To: Mike ; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue

I have not had any problem with this. What exactly do you have license wise?

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA

1965 Greenspring Drive
Timonium, MD 21093

direct voice. 443.541.1518
fax.  410.252.9284

Twitter<http://twitter.com/heliontech>  |  Facebook<http://www.facebook.com/#!/pages/Helion/252157915296>  | Website<http://www.heliontechnologies.com/>  |  Email Support<mailto:support at heliontechnologies.com?subject=Technical%20Support%20Request>

Support Phone. 410.252.8830

From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike
Sent: Monday, October 20, 2014 8:24 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] BE5K to BE6K license with valid UCSS issue

I see quite a few partners on this list and I’m wondering how many have had trouble getting licenses from Cisco licensing when you had a valid UCSSS contract?

I’ve opened 2 cases and put in the customers valid UCSS contract and they are immediately closed with the same verbiage “contact your reseller to purchase the upgrade”

Any ideas?

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