[cisco-voip] Attendant Console Advanced 10.5.1.10 has intermittently started dropping calls

[Brian Meade]

On the CUCM side, you'll went Cisco CallManager and Cisco CTIManager traces.

On Wed, Oct 22, 2014 at 7:03 PM, Jason Aarons (AM) <
jason.aarons at dimensiondata.com> wrote:

>  Attendant Console Advanced 10.5.1.10 has intermittently started dropping
> calls, we just deployed a new server to replace the old CUEAC 8.6 box.
>
> On Monday the Operators were working fine through the morning, and after
> about 1pm they started dropping calls. After about 10-20 secs the call will
> drop. Not every calls but about 3 out of 4 lets say. Once I got the heads
> up did some testing with them and it matched the dropped rate. I rebooted
> their phone, and it started working. I recommended they reboot their PC at
> the end of their shift too.
>
> The Operators were fine yesterday (they tend to have their highest volumes
> yesterday), and then the issue popped up about 10:30ish this morning. Same
> kind of frequency. I did learn they still had not rebooted their PC
> recently. So this time I rebooted both their PC and phone. Tested and seems
> to be working consistently again.
>
> What logs or ccm traces should I be looking at to see why the Attendant
> Console Advanced call is dropping? Anyone else seeing this?
>
>
>
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