[cisco-voip] UCCX Reporting

[Anthony Holloway]

Looks like the report you want is: Detailed Call by Call CCDR Report
<http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug_chapter_011.html#UCCX_RF_D3613427_00>

However, just like the rest of us, UCCX reporting falls short, and there is
no way to filter based on Queue Time, even though the report output has it
as a column.  So, what we tend to do at this point is, we export the report
into excel, massage the data a little, and then use auto filter to sort and
filter based on the column of your choosing.

In CUIC and HRC, the report filters are the same, but you may be able to
add the queue time column to a report that doesn't have it by default.  But
it's not super flexible so don't hold your breath.

I hope that helped.

Here's the Reporting User Guide:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug.html

Here's the Reporting Admin and Developer guide:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/programming/guide/uccx90hrepadm.pdf

Here's the UCCX DB Schema:
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/uccx90dbschemagd.pdf



On Thu, Sep 18, 2014 at 11:33 AM, Brian Meade <bmeade90 at vt.edu> wrote:

> Hey all,
>
> I know nothing about UCCX reporting.  Does anyone know if there's a canned
> report I can pull to see how many calls had hold times greater than x
> minutes?
>
> If not, do you know where in the DB this info is stored so I can write a
> query?
>
> Thanks,
> Brian
>
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