[cisco-voip] Cisco Technical Support mobile app improvements?

[Erick Bergquist]

I use the hot issues feed mainly which was something I suggested
awhile back.  Thanks again Wes for getting that added.

The other main thing I used this app for previously was for the
support forums before they were redesigned. I see this was removed
from the app as it didn't work well with the redesign.  I do not like
the new support forum layout at all. I used those a lot before for
helping others, etc but now rarely use them as they are a pain to use
now.

On Tue, Sep 30, 2014 at 9:21 AM, Wes Sisk (wsisk) <wsisk at cisco.com> wrote:
> What features do you use in Cisco Technical Support Mobile App? What
> features would you like added?
>
> Android:
> https://play.google.com/store/apps/details?id=com.cisco.swtg_android&hl=en
> Apple:
> https://itunes.apple.com/us/app/cisco-technical-support/id398104252?mt=8
>
> Notable enhancements in the last iteration:
> • Aggregated Content For More Than Six Thousand Products
> Select from one of more than six thousand models to access aggregated
> support documentation, software downloads, and Cisco Support Community
> content within "Product Information". It is like having your own personal
> library in the palm of your hand.
> • Pocket Integration
> Send In-App content to your Pocket (Read-It-Later) account for easy,
> synchronized access across all your devices. As Darren Murph describes on
> BGR.com, you can further enhance your experience with IFTTT to automate
> content archival from your Pocket account to several other channels
> including Evernote, Instapaper, Dropbox, and Box.net.
>
> For more Information
> • Pocket:: http://www.getpocket.com/:
> • IFTTT: http://www.ifttt.com/
> • IFTTT Pocket Recipes: https://ifttt.com/recipes?channel=pocket#popular
> • Support Contract Expiration Reminders
> With your permission, event reminders can be added to your calendar 90 and
> 60 days prior to your support contracts expiring. Keeping your contracts up
> to date ensures non interrupted access to Cisco TAC.
> • And there's more…
> Users with active support contracts can view, update and create support
> cases, track and initiate RMA Returns, and research software bug
> information. Stay up to date with the latest offerings from Cisco through
> several Video, Podcasts and RSS Feeds.
>
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