[cisco-voip] Cisco Technical Support mobile app improvements?

[Ryan Huff]

I think the single largest enhancement would be to allow users to open/entitle cases with contract numbers and serial numbers. 

I realize the nature of the app lends itself to those who would usually have more access to serial numbers than anything else, however; in my case, I work for a partner and we have many, many devices under a single contract, and it would be oober cool to just type in the contract to get past the entitlement screen and then enter the serial number.

Just a thought & regards,

Ryan

> Date: Tue, 30 Sep 2014 12:29:41 -0500
> From: erickbee at gmail.com
> To: wsisk at cisco.com
> CC: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Cisco Technical Support mobile app improvements?
> 
> I use the hot issues feed mainly which was something I suggested
> awhile back.  Thanks again Wes for getting that added.
> 
> The other main thing I used this app for previously was for the
> support forums before they were redesigned. I see this was removed
> from the app as it didn't work well with the redesign.  I do not like
> the new support forum layout at all. I used those a lot before for
> helping others, etc but now rarely use them as they are a pain to use
> now.
> 
> On Tue, Sep 30, 2014 at 9:21 AM, Wes Sisk (wsisk) <wsisk at cisco.com> wrote:
> > What features do you use in Cisco Technical Support Mobile App? What
> > features would you like added?
> >
> > Android:
> > https://play.google.com/store/apps/details?id=com.cisco.swtg_android&hl=en
> > Apple:
> > https://itunes.apple.com/us/app/cisco-technical-support/id398104252?mt=8
> >
> > Notable enhancements in the last iteration:
> > • Aggregated Content For More Than Six Thousand Products
> > Select from one of more than six thousand models to access aggregated
> > support documentation, software downloads, and Cisco Support Community
> > content within "Product Information". It is like having your own personal
> > library in the palm of your hand.
> > • Pocket Integration
> > Send In-App content to your Pocket (Read-It-Later) account for easy,
> > synchronized access across all your devices. As Darren Murph describes on
> > BGR.com, you can further enhance your experience with IFTTT to automate
> > content archival from your Pocket account to several other channels
> > including Evernote, Instapaper, Dropbox, and Box.net.
> >
> > For more Information
> > • Pocket:: http://www.getpocket.com/:
> > • IFTTT: http://www.ifttt.com/
> > • IFTTT Pocket Recipes: https://ifttt.com/recipes?channel=pocket#popular
> > • Support Contract Expiration Reminders
> > With your permission, event reminders can be added to your calendar 90 and
> > 60 days prior to your support contracts expiring. Keeping your contracts up
> > to date ensures non interrupted access to Cisco TAC.
> > • And there's more…
> > Users with active support contracts can view, update and create support
> > cases, track and initiate RMA Returns, and research software bug
> > information. Stay up to date with the latest offerings from Cisco through
> > several Video, Podcasts and RSS Feeds.
> >
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> >
> 
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