[cisco-voip] UCCX and CUIC

[Abhiram Kramadhati (akramadh)]

Hi Anthony,

Yes, the CSQID is referenced in a few places including the references in CUIC:
[cid:1A095B7C-5BE8-47D5-B684-8087F787DDD5]
But, since this is a system just upgraded I assume there wouldn’t be much places to reference in the CUIC data too and the script has minimal references, some like you mentioned. Some wallboards query via CSQ-ID too, so that is a thing to keep in mind. Michele should be able to review the configurations and then make the change. But yeah, thanks for bringing that up – I just assumed it would be considered, but the CSQID will change. So if you have references to this, please take an alternate route.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CBABU
CCIE Voice # 40065

From: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway+cisco-voip at gmail.com>>
Date: Wednesday, 1 April 2015 2:27 pm
To: akramadh <akramadh at cisco.com<mailto:akramadh at cisco.com>>, "Michele Russo (AM)" <michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>>, "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX and CUIC

Doesn't the Create CSQ Prompt step require the CSQ ID and not the Name?  Then that begs the question: what else references the CSQ ID; scripting or otherwise?

https://supportforums.cisco.com/discussion/9719781/unable-create-csq-prompt-ipcc-express-40

On Tue, Mar 31, 2015 at 6:57 PM Abhiram Kramadhati (akramadh) <akramadh at cisco.com<mailto:akramadh at cisco.com>> wrote:
Hi Michele,

There is most likely a corrupted object in the memory and you can see an exception in the logs when the statistics are reset for these queues. The easiest way around is to delete and recreate these CSQs. If you keep the same name (same case too), it won’t affect any of your scripts.

Regards,
Abhiram Kramadhati
Technical Solutions Manager, CBABU, Cisco Systems
CCIE Voice # 40065

From: "Michele Russo (AM)" <michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>>
Date: Wednesday, 1 April 2015 3:36 am
To: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] UCCX and CUIC

All,

After upgrading from UCCX 8.5 to UCCX 10.5.1 I noticed, in real time reporting tool, two of this customer’s CSQ’s are showing their call statistics as cumulative numbers, meaning they are not resetting at midnight like the rest of the queue’s.

Any thoughts??


Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>

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