[cisco-voip] UCCX and CUIC

[Matthew Loraditch]

That was part of the bug too, the perms on all the reports were messed up had to go in and reset them as well. I’m not sure about the secondary node. I never looked at that and am on a fixed release now.

Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518

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From: Michele Russo (AM) [mailto:michele.russo at dimensiondata.com]
Sent: Friday, April 03, 2015 1:43 PM
To: cisco-voip at puck.nether.net
Cc: Jeremy Rogers (AM); Matthew Loraditch
Subject: RE: UCCX and CUIC

Yes, this indeed was the bug and I was able to correct is by updating  a few records in the cuic database, restarting the services and syncing the users. So, now that I can log into CUIC and the user synchronization is working correctly I have stumbled onto another issue.

There are NO stock reports…the only reports I see as part of the application are the two Outbound reports.  This system was an upgrade with DRS restore so I was expecting to see some reports and/or data.

[cid:image003.png at 01D06E15.93CDEFE0]

One other note…this system is HA and when I log into CUIC on the Secondary Node I do not see any users synched.  So, it is as if these two systems are now working independently of each other.  The database replication looks good via RTMT.

Thought?

Michele

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com]
Sent: Monday, March 30, 2015 11:22 AM
To: Michele Russo (AM); cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Cc: Jeremy Rogers (AM)
Subject: RE: UCCX and CUIC


That is a bug you are hitting I believe.  CSCup16883. There is a workaround of running an SQL command to grant users correct perms, but it doesn’t stick:
Identify users: run sql select * from Cuic_data:cuicuser
Set user with admin perms: run sql update cuic_data:cuicuser set cuicroles ='127' where id=' ()

Then restart the CUIC services.

You need to update to SU1 or 10.6 for Fix.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Michele Russo (AM)
Sent: Monday, March 30, 2015 10:55 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Cc: Jeremy Rogers (AM)
Subject: [cisco-voip] UCCX and CUIC

All,

Question – hopefully an easy one.  We just did an upgrade from UCCX 8.5 to UCCX 10.5, HA, with Premium licensing.  When I try to add a user to the Historical Reporting Capability View I get the below pop up message.  Also in CUIC I can log in with the System User that was created during the installation however I do not have access to add any users or view the reporting packages?

I am hoping I just missed a step along the way.

[cid:image005.png at 01D06E15.93CDEFE0]

Secondly – In RTMT I see two applications that are not resetting the statistics at the end of the night.  So the numbers are just cumulative from the go live date.  I am curious why this is only happening for 2 apps and not the rest.

Thoughts??


Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>



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