[cisco-voip] UCCX and CUIC

[Michele Russo (AM)]

Yes, this indeed was the bug and I was able to correct is by updating  a few records in the cuic database, restarting the services and syncing the users. So, now that I can log into CUIC and the user synchronization is working correctly I have stumbled onto another issue.

There are NO stock reports…the only reports I see as part of the application are the two Outbound reports.  This system was an upgrade with DRS restore so I was expecting to see some reports and/or data.

[cid:image003.png at 01D06E14.1313CB50]

One other note…this system is HA and when I log into CUIC on the Secondary Node I do not see any users synched.  So, it is as if these two systems are now working independently of each other.  The database replication looks good via RTMT.

Thought?

Michele

From: Matthew Loraditch [mailto:MLoraditch at heliontechnologies.com]
Sent: Monday, March 30, 2015 11:22 AM
To: Michele Russo (AM); cisco-voip at puck.nether.net
Cc: Jeremy Rogers (AM)
Subject: RE: UCCX and CUIC


That is a bug you are hitting I believe.  CSCup16883. There is a workaround of running an SQL command to grant users correct perms, but it doesn’t stick:
Identify users: run sql select * from Cuic_data:cuicuser
Set user with admin perms: run sql update cuic_data:cuicuser set cuicroles ='127' where id=' ()

Then restart the CUIC services.

You need to update to SU1 or 10.6 for Fix.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Network Engineer
Direct Voice: 443.541.1518
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From: cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Michele Russo (AM)
Sent: Monday, March 30, 2015 10:55 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Cc: Jeremy Rogers (AM)
Subject: [cisco-voip] UCCX and CUIC

All,

Question – hopefully an easy one.  We just did an upgrade from UCCX 8.5 to UCCX 10.5, HA, with Premium licensing.  When I try to add a user to the Historical Reporting Capability View I get the below pop up message.  Also in CUIC I can log in with the System User that was created during the installation however I do not have access to add any users or view the reporting packages?

I am hoping I just missed a step along the way.

[cid:image002.png at 01D06E13.8E148D90]

Secondly – In RTMT I see two applications that are not resetting the statistics at the end of the night.  So the numbers are just cumulative from the go live date.  I am curious why this is only happening for 2 apps and not the rest.

Thoughts??


Michele Russo Harttree
Consultant
Dimension Data NA
11730 Plaza America Drive Suite 350
Reston, Va 20190
202-460-3965 (cell)
571-203-4007 (desk)
michele.russo at dimensiondata.com<mailto:michele.russo at dimensiondata.com>



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