[cisco-voip] FYI: UCCx v9.0 EOL announced...

Mon Apr 13 15:10:52 EDT 2015

Sure, thanks Ryan.   SR 634454765

On Mon, Apr 13, 2015 at 3:04 PM, Ryan LaFountain (rlafount) <
rlafount at cisco.com> wrote:

>   Hi Justin,
>
>  Can you send me the TAC case please? I'm curious to know why they told
> you it requires a CAD upgrade...
>
>   Thank you,
>
> Ryan LaFountain
> Unified Contact Center
> Cisco Services
> Direct: +1 919 392 9898
> Hours: M - F 9:00am - 5:00pm Eastern Time
>
>   From: Justin Steinberg
> Date: Monday, April 13, 2015 at 3:02 PM
> To: "Abhiram Kramadhati (akramadh)"
> Cc: voip puck
>
> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>
>   I opened up a TAC case to get early access to the COP file and found
> that the COP file makes modifications to CAD, which requires a CAD upgrade
> on all the clients.   That's really disappointing because the entire goal
> here is to move off of CAD.  Having to get all the desktop teams (4 desktop
> teams in this environment) to upgrade CAD another time, just to
> decommission CAD is really alot of wasted time and frustration.
>
>  TAC is checking with BU to see if there is anyway to avoid the CAD
> upgrade.
>
>  Justin
>
> On Thu, Apr 9, 2015 at 8:46 PM, Abhiram Kramadhati (akramadh) <
> akramadh at cisco.com> wrote:
>
>>  Hi Justin/all,
>>
>>  The support for mixed mode is almost ready and you should see it on CCO
>> in no more than 2 weeks. Will update if there are any changes.
>>
>>   Regards,
>> Abhiram Kramadhati
>> Technical Solutions Manager, CBABU
>> CCIE Voice # 40065
>>
>>   From: akramadh <akramadh at cisco.com>
>> Date: Tuesday, 7 April 2015 8:52 am
>> To: Justin Steinberg <jsteinberg at gmail.com>
>>
>> Cc: Josh Warcop <josh at warcop.com>, Lelio Fulgenzi <lelio at uoguelph.ca>,
>> voip puck <cisco-voip at puck.nether.net>
>> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>
>>   Hi Justin,
>>
>>  Allow me till Wednesday, I will have some confirmation on the exact
>> dates although I can confirm that it right around the corner. BTW, I can
>> help you get the cop file for your customer immediately because it is being
>> given out on a per-customer basis – so the support can be given for your
>> customer now if needed and you don’t have to wait for the announcement of
>> the support.
>>
>>   Regards,
>> Abhiram Kramadhati
>> Technical Solutions Manager, CBABU
>> CCIE Voice # 40065
>>
>>   From: Justin Steinberg <jsteinberg at gmail.com>
>> Date: Monday, 6 April 2015 6:27 am
>> To: akramadh <akramadh at cisco.com>
>> Cc: Josh Warcop <josh at warcop.com>, Lelio Fulgenzi <lelio at uoguelph.ca>,
>> voip puck <cisco-voip at puck.nether.net>
>> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>
>>    Abhiram,
>>
>>  Is there any update on the COP file for official support for Finesse and
>> CAD on the same CCX cluster?    The design guide still says not supported
>> for running both CAD & Finesse.
>>
>>  Justin
>>
>> On Mon, Jan 19, 2015 at 5:29 PM, Abhiram Kramadhati (akramadh) <
>> akramadh at cisco.com> wrote:
>>
>>>  Hi all,
>>>
>>>  The support for mixed-mode is expected to be announced in the coming
>>> ways. It will be starting with 10.6 and the support can be claimed by
>>> installing a COP file. The details will come out soon, but in summary it
>>> will be in 10.6. Also, there will be a white-paper released regarding the
>>> migration plan and best practices. Some of the things that come to my mind
>>> straight away are:
>>>
>>>    - Voice is supported on mixed mode – you can have some teams on
>>>    either CAD or Finesse handling calls
>>>    - Chat and email agents have to be migrated completely onto Finesse
>>>    - CAD supervisors only to monitor CAD teams and so on for Finesse
>>>    - 1 team = 1 type of agent desktop
>>>
>>> There are some limitations too and they will be in the document which
>>> will be published. However, if you can think about any scenario you would
>>> like to discuss and get some feedback – please feel free to reach out to
>>> me. Or you can put it out here in the forum, Ryan or myself can brainstorm
>>> with you.
>>>
>>>       *Abhiram Kramadhati*
>>> Technical Solutions Manager
>>> Customer Solutions Success team, CBABU
>>> akramadh at cisco.com
>>>
>>> CCIE Voice - 40065
>>>
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>>>
>>>   From: Josh Warcop <josh at warcop.com>
>>> Date: Tuesday, 20 January 2015 6:19 am
>>> To: Lelio Fulgenzi <lelio at uoguelph.ca>, voip puck <
>>> cisco-voip at puck.nether.net>
>>> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>
>>>   Both can be activated but it is a requirement that a team be on CAD
>>> or Finesse. Essentially giving a 'Team' based migration approach from CAD
>>> to Finesse.
>>>   ------------------------------
>>> From: Lelio Fulgenzi <lelio at uoguelph.ca>
>>> Sent: 1/19/2015 2:04 PM
>>> To: voip puck <cisco-voip at puck.nether.net>
>>> Subject: Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>
>>>   Thanks for everyone's help on this, especially the Cisco folk who are
>>> going back to check for docs and publishing dates, etc.
>>>
>>> I'm glad I posted this and started the conversation.
>>>
>>>
>>>  ---
>>> Lelio Fulgenzi, B.A.
>>> Senior Analyst, Network Infrastructure
>>> Computing and Communications Services (CCS)
>>> University of Guelph
>>>
>>> 519-824-4120 Ext 56354
>>>
>>> lelio at uoguelph.ca
>>> www.uoguelph.ca/ccs
>>> Room 037, Animal Science and Nutrition Building
>>> Guelph, Ontario, N1G 2W1
>>>
>>> ------------------------------
>>>  *From: *"Mike" <mikeeo at msn.com>
>>> *To: *"Charles Goldsmith" <wokka at justfamily.org>
>>> *Cc: *"Anthony Holloway" <avholloway+cisco-voip at gmail.com>, "Lelio
>>> Fulgenzi" <lelio at uoguelph.ca>, "Kevin Przybylowski" <
>>> kevinp at advancedtsg.com>, "voip puck" <cisco-voip at puck.nether.net>
>>> *Sent: *Monday, January 19, 2015 1:25:41 PM
>>> *Subject: *RE: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>
>>>    I can find out tomorrow. I was told it was supported in 10.6 only
>>> let me dig around.
>>>
>>>
>>>
>>> *From:* Charles Goldsmith [mailto:wokka at justfamily.org
>>> <wokka at justfamily.org>]
>>> *Sent:* Monday, January 19, 2015 1:15 PM
>>> *To:* Mike
>>> *Cc:* Anthony Holloway; Lelio Fulgenzi; Kevin Przybylowski; voip puck
>>> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>
>>>
>>>
>>> Mike, this has been discussed previously, where is this documented?  Per
>>> the 10.6 documentation, it is not supported for concurrent use.
>>>
>>>
>>>
>>> On Mon, Jan 19, 2015 at 10:39 AM, Mike <mikeeo at msn.com> wrote:
>>>
>>> Just a FYI…10.6 will be your CAD to Finesse migration platform. It is
>>> the only supported co-resident version available for CAD & Finesse to be
>>> activated at the same time.
>>>
>>>
>>>
>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>>> Behalf Of *Anthony Holloway
>>> *Sent:* Monday, January 19, 2015 10:26 AM
>>> *To:* Lelio Fulgenzi; Kevin Przybylowski
>>> *Cc:* cisco-voip at puck.nether.net
>>>
>>>
>>> *Subject:* Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>
>>>
>>>
>>> "Does that mean Finesse is the way to go?"
>>>
>>>
>>>
>>> Yes.  And CUIC is the way to go for reporting.  In fact, if you have not
>>> yet deployed a UCCX 10.5, then you may not know HRC already went away.
>>>
>>>
>>>
>>> On Mon Jan 19 2015 at 9:05:23 AM Lelio Fulgenzi <lelio at uoguelph.ca>
>>> wrote:
>>>
>>> Good catch on that!
>>>
>>> Does that mean Finesse is the way to go?
>>>
>>> ---
>>>
>>>
>>> Lelio Fulgenzi, B.A.
>>> Senior Analyst, Network Infrastructure
>>> Computing and Communications Services (CCS)
>>> University of Guelph
>>>
>>>  519-824-4120 Ext 56354
>>> lelio at uoguelph.ca
>>> www.uoguelph.ca/ccs
>>> Room 037, Animal Science and Nutrition Building
>>> Guelph, Ontario, N1G 2W1
>>>
>>>
>>>  ------------------------------
>>>
>>> *From: *"Kevin Przybylowski" <kevinp at advancedtsg.com>
>>> *To: *cisco-voip at puck.nether.net
>>> *Sent: *Monday, January 19, 2015 9:49:52 AM
>>> *Subject: *Re: [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>
>>>
>>>
>>> Nice – thanks for the heads up.  I knew it was coming, I like the note
>>> below from the EOL:
>>>
>>>
>>>
>>> In addition to the SKUs listed in this notification, the same End of
>>> Software Maintenance and End of Support milestones will apply to the Cisco
>>> Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop
>>> Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.
>>>
>>>
>>>
>>> *From:* cisco-voip [mailto:cisco-voip-bounces at puck.nether.net] *On
>>> Behalf Of *Lelio Fulgenzi
>>> *Sent:* Monday, January 19, 2015 9:37 AM
>>> *To:* voip puck
>>> *Subject:* [cisco-voip] FYI: UCCx v9.0 EOL announced...
>>>
>>>
>>>
>>>
>>> In three parts...
>>>
>>>    1.
>>>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
>>>    2.
>>>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733720.html
>>>    3.
>>>    http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733719.html
>>>
>>>
>>>
>>> Lelio Fulgenzi, B.A.
>>> Senior Analyst, Network Infrastructure
>>> Computing and Communications Services (CCS)
>>> University of Guelph
>>>
>>> 519-824-4120 Ext 56354
>>> lelio at uoguelph.ca
>>> www.uoguelph.ca/ccs
>>> Room 037, Animal Science and Nutrition Building
>>> Guelph, Ontario, N1G 2W1
>>>
>>>
>>>
>>>
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>>>
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>>>
>>>
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>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>>
>>>
>>>
>>>
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>>>
>>
>
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