[cisco-voip] Missing Call History

[Lisa Notarianni]

Remove ITL and factory reset?

[LNsignatureFile]

From: Andy [mailto:andy.carse at gmail.com]
Sent: Wednesday, April 29, 2015 11:12 AM
To: Lisa Notarianni
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Missing Call History

I have seen this with ITL issues before on v8.5 and 9

After an upgrade some phones got in a mess, they still worked as phones but wouldn’t take any changes, a factory reset solved the issue

Andy
andy.carse at gmail.com<mailto:andy.carse at gmail.com>



On 29 Apr 2015, at 16:08, Lisa Notarianni <lisa.notarianni at scranton.edu<mailto:lisa.notarianni at scranton.edu>> wrote:

Call Manager version 10.5

Any idea why call history would be missing from a few 7961 phones?  These phones were just placed about 3 weeks ago in one of our departments and they have “no records” in Missed, Placed, Received calls.  They did not delete the data.  I tested a few calls and nothing shows.

Thanks…

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