[cisco-voip] Missing Call History

[Andy Carse]

Just factory reset will do.

Regards Andy


> On 29 Apr 2015, at 16:13, Lisa Notarianni <lisa.notarianni at scranton.edu> wrote:
> 
> Remove ITL and factory reset?
>  
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> From: Andy [mailto:andy.carse at gmail.com] 
> Sent: Wednesday, April 29, 2015 11:12 AM
> To: Lisa Notarianni
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Missing Call History
>  
> I have seen this with ITL issues before on v8.5 and 9
>  
> After an upgrade some phones got in a mess, they still worked as phones but wouldn’t take any changes, a factory reset solved the issue
>  
> Andy
> andy.carse at gmail.com
>  
>  
>  
> On 29 Apr 2015, at 16:08, Lisa Notarianni <lisa.notarianni at scranton.edu> wrote:
>  
> Call Manager version 10.5
>  
> Any idea why call history would be missing from a few 7961 phones?  These phones were just placed about 3 weeks ago in one of our departments and they have “no records” in Missed, Placed, Received calls.  They did not delete the data.  I tested a few calls and nothing shows.
>  
> Thanks…
>  
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